Service and Spares
0860 234 481
(South African Customers)
+27-11-579-0800
(International Customers)
In the event of your appliance requiring service, or if you wish to purchase spare
parts, contact your local Kelvinator Service Centre by telephoning:
Help us to help you
Please determine your type of enquiry before writing or telephoning. When you contact us
we need to know:
§
Your name
§
Telephone Number
§
Physical Address where appliance is located
§
Model and Serial Number of the appliance
§
Clear and concise details of the fault
Customer Care
For general enquiries or information regarding Kelvinator appliances contact:
Customer Care Department
Kelvinator
P.O. Box 3657
Johannesburg
2000
South African Customers:
0860 234 481
International Customers: +27-11-579-0800
E-mail:
Guarantee Conditions
1. The guarantee is valid for Thirty Six (36) months commencing when the appliance is
handed over to the first retail purchaser, which must be verified by purchase invoice or
similar documentation.
2. Kelvinator guarantees the equipment against defective material or faulty manufacture,
provided it is used for domestic use from the date of purchase by the original purchaser.
If not used as above-mentioned, the warranty period will limited.
3. If the appliance is used or installed more than Fifty (50) kilometres from the nearest
Kelvinator Authorised Service Agent, the additional distance covered shall be for the account
of the purchaser.
4. The risk in regard to appliances to be repaired shall at all times remain with the purchaser.
5. This guarantee is given on condition that only genuine Kelvinator parts and accessories
are used at all times in the appliance.
6. Kelvinator shall not be responsible for damage of any kind resulting from electricity
fluctuations, faults in the building wiring, faulty installations, improper use of controls or
failure to use the appliance in accordance with the operating instructions and/or general
misuse and/or abuse, which would include unforeseen accidents, wear and tear, and/or
earthquake, flood, lightning or any other natural disaster beyond the control of Kelvinator.
7. Any attempt by an unauthorised person to repair or tamper with the appliance shall
render this guarantee null and void.
8. This guarantee does not include bulbs, loose glass, glass oven doors, enamelled surfaces,
discolouring of stainless steel surfaces, filters and other parts subject to wear and tear.
9. Kelvinator shall not be responsible in terms of this guarantee for the replacement or
repair of any parts of the appliance if damaged during transit, where packaging damage is
visible.
10. Repairs carried out under guarantee do not extend the guarantee period for the
appliance. Parts removed during guarantee repairs become the property of Kelvinator.
11. This guarantee shall be available only to a purchaser of Kelvinator appliances from an
authorised Electrolux Home Products/Kelvinator Dealer or Distributor in and where the
appliance has been retained for use in the Republic South Africa, Namibia, Swaziland,
Lesotho and Zimbabwe.
12. Failure to produce documentary proof of the date or original acquisition by the original
purchaser will result in normal charges being levied for the work carried out and the parts
supplied.
13. The liability of Kelvinator under this guarantee is limited to the replacement and/or
repair of the defective parts within the guarantee period and does not extend to be
installation or removal of the appliance. Furthermore, Kelvinator does not accept responsibility
or liability to compensate for any consequential loss or damage of any kind caused by or
due to the failure of operation or malfunction of any equipment to which this guarantee
applies.
14. It is at the sole discretion of Kelvinator that, in terms of guarantee, consideration be
given to replace the appliance due to various parts failing of a similar nature or in the
event of the appliance being in a state of beyond repair.
