Troubleshooting
Message or symptom
Possible cause
Action
Probe not supported
Software not updated
To download the most current version of the
software, refer to the applicable product page on the
manufacturer's website.
Refer to the HQd Series meter manual for specific
instructions for the meter model.
HQd meter does not support IntelliCAL
®
probe
Contact a Technical Support Representative.
Connect a probe or probe
requires service
Probe not connected correctly
Disconnect, then connect the probe. Tighten the
locking nut.
Software not updated
To download the most current version of the
software, refer to the applicable product page on the
manufacturer's website.
Refer to the HQd Series meter manual.
Large number of methods stored on the
probe
Continue to let the probe connect. Do not disconnect
the probe.
Damaged probe
Make sure there is connectivity with another probe or
meter to confirm isolated issue with probe. Contact a
Technical Support Representative.
Standard not recognized
error
Storage cap not removed
Remove the storage cap from the probe.
Incorrect or contaminated standard
solution
Use fresh standard solution as specified in the
method.
mV reading is same for all
solutions
Storage cap not removed
Remove the storage cap from the probe.
Electrical issue
Contact a Technical Support Representative.
Slow stabilization time
Tape not removed from the filling hole
Remove the tape from the filling hole.
Contaminated filling solution
Drain and replace the filling solution in the probe with
fresh solution.
Filling hole is closed
Open the filling hole cap while in use.
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Содержание Intellical MTC30101
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