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7. TROUBLE SHOOTING
If your product isn’t working properly, please follow the below trouble shooting guide.
If nothing helps, you should contact your retailer for service.
The following is not considered faulty operation:
1. If your water is very hard (containing high levels of minerals) the humidifier may pro-
duce white dust. This is not a malfunction. The solution would be to clean the filter
more often or use softer, pre-boiled or distilled water.
2. You may hear the gurgling sound of water from the product. this is normal.
3. The machine operates very quietly but it is not completely silent. Noise levels less
than 35 dB is considered normal.
8. RECYCLING & DISPOSAL
This product should be disposed of properly and recycled as electrical
waste. Do not dispose this product as unsorted municipal waste.
TROUBLE
CAUSE
SOLUTION
The humidifier
doesn’t start
Humidifier is not properly plugged
into the power outlet.
Connect power cord to electrical
outlet and press power button
Power lamp is on but
no mist
No water in the water tank
Fill water into water tank
The water tank plug is too loose
Tighten the plug
The mist has a strange
odour
A new unit
Take out water tank, unscrew the
plug and leave it open for 12 hours
It either has dirty water or the
water has been stagnant too long
Clean the water tank, fill it with clear,
fresh water
Power light is on, but the
humidifier doesn’t work.
Too much water in the water
basin
Pour out some water from the water
tank. Reinsert the water tank and
make sure that it sits properly
The volume of spray mist
is too low
Too much mineral scale in the
bottom container basin
Clean the transducer, water tank,
and mist nozzle.
It either has dirty water or the
water has been stagnant too long
Clean the water tank, fill it with clear,
fresh water
Abnormal noise
Vibration in the water tank due to
too low water level
Fill the water tank with clear, fresh
water
Machine is on an unstable
surface
Move the unit to a stable flat surface
The mist is coming out of
the area around the jets.
There are gaps between the
nozzle and water tank
Dip the nozzle in water for a while,
clean it with a damp cloth and put it
back on the tank.
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