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15. Guarantee
General
HAAS + SOHN gives the purchaser a guarantee
within the context of the legislation. The two-year
guarantee period commences on the date of the
actual handover. The invoice is to be submitted as
proof.
Guarantee guidelines
If a defect occurs in your device within the
guarantee period,
HAAS + SOHN
will correct
(improve) this defect in the shortest possible time
or optionally replace the defective item.
Cancellation of the contract/a price reduction is
excluded in so far as this exclusion does not
conflict with legislation. Only replacement parts
that are expressly authorised or offered by the
manufacturer may be used.
We would like to point out that our customer
service offices are also available on the usual
terms and conditions at any time after the expiry
of the guarantee.
We reserve the right to make technical changes.
HAAS + SOHN gives no guarantee
for damage to
or defects in devices or parts there of that have
been caused by:
Changes to the subject of the purchase that are
connected with normal wear and tear (fire clay,
Vermiculite, grate, glass ceramics and seals etc.),
incorrect operation (e.g. overheating),
overloading, neglect and changes without the
consent of
HAAS + SOHN
are excluded from the
guarantee.
Errors in the installation and connection of the
device, insufficient or too-strong chimney
draught, incorrectly carried out repair work or
other, in particular subsequent, changes to the
heating appliance or flue gas pipework (stove
pipe and chimney),
use of unsuitable fuels, incorrect operation;
overloading the devices (see the manufacturer’s
operating instructions), wear on the parts made
of iron or fire clay directly exposed to the flames,
in so far as they are not covered by the
guarantee (1a), incorrect handling, insufficient
care, the use of unsuitable cleaning agents.
Complaints
Please address any complaints only to your
specialist dealer. Here you must state the type
and manufacturer’s numbers of your stove. You
will find this information on the type plate of the
device (on the back of the device).
Instructions for ordering replacement parts
When ordering replacement parts we would ask
you to state the full type and manufacturer’s
numbers of your pellet stove. You will find this
information on the type plate of the device (inside
the cover of the storage container) and on the first
page of these instructions. If there is no reference
to type or manufacturer’s number in this place,
place enter them there. Then you will always have
all the important information to hand.
Please also note the drawings and tables in these
instructions. Here you will find the correct
descriptions of the required replacement parts.
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Attention! The heating appliance must not
be modified!
Only replacement parts that are expressly
authorised or offered by the manufacturer may
be used.
If necessary, please contact your specialist dealer.
