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7
Troubleshooting
This chapter describes how to troubleshoot H3C WA series WLAN access points problems.
If you cannot solve a system problem, contact the H3C technical support staff.
Email address: [email protected]
Website: http://www.h3c.com/
Symptom 1
When the AP is powered on, no information is output on the console port although the
serial port of the PC is connected to the RJ-45 port of the AP.
Analysis
If the serial port of the PC is connected to the network port of the AP, no
information is output.
If the serial port settings are not correct, the serial port works abnormally.
Solution
Check whether the serial port of the PC is connected to the network port of the AP.
If yes, connect the serial port to the port with silkscreen CONSOLE on the AP panel.
Check the serial port settings of the PC. The correct port settings should be: 9600
bps baud rate, no parity check, and 8 data bits.
Symptom 2
When the AP is powered on, it cannot be connected to the network.
Analysis
If the network cable is connected to the console port of the AP, the AP cannot be
connected to the network.
If the length of the network cable exceeds the specifications (for example, 100 m,
or 328.08 ft.), the AP may not be able to connect to the network.
