
Installation Manual
H3C S9500 Series Routing Switches
Chapter 5 Troubleshooting and Maintaining the Switch
5-25
5.3.4 Troubleshooting Software Upgrade
These types of problems may occur during software upgrade:
I. No response from SRPU serial interface
Check whether the serial interface cable is in good condition and if its attributes are set
correctly (9600 bps).
II. Uploading configuration file or host program using FTP fails
Please check that
z
The configuration is correct and if the FTP server is started.
z
The Flash or the CF card has enough space for the target files.
z
The FTP flag is selected and is set 0x0.
III. No configuration saving during LPU reboot
Before saving the configuration, you must check the operating status of the LPU. Do
not save the configuration during the LPU reboot. Otherwise, the configuration you
want to save may be lost.
IV. LPU program loading fails or you cannot register for a long period
z
Check LPU type to see if this type is supported on the current host program.
z
Check whether the LPU Boot ROM program matches the host program before
upgrade.
z
Check whether LPUs are well seated.
z
Insert an LPU to different slots to check whether it is OK.
z
Check whether the host program exists and if the current host program is the
running one.
V. Insufficient Flash memory
z
Empty the recycle bin when the LPU starts.
z
Delete the unused files in the Flash.
z
Load the files into the CF card.
5.3.5 Password Loss
If the Super password or Boot ROM password of the Switch is lost, contact the local
agent or H3C technical support.