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Troubleshooting flowchart
Figure 14 Troubleshooting non-H3C transceiver module reports
Solution
To resolve the issue:
1.
Identify the vendor of the transceiver module plugged into the port:
a.
Use the
display transceiver interface
command to display the transceiver information.
If the
Vendor Name
field is
H3C
, the transceiver module might be an H3C transceiver
module without an electrical label or a non-H3C transceiver module.
b.
If the
Vendor Name
field is not H3C, you can determine that this is not an H3C transceiver
module. Replace it with an H3C transceiver module.
2.
Contact H3C Support to determine whether the transceiver module vendor is H3C:
a.
Use the
debug port optical-eeprom
command in probe view to collect the transceiver
module information. Send the bar code of the transceiver module to H3C Support to identify
the vendor of the transceiver module.
b.
If you determine that the transceiver module vendor is not H3C, replace it with an H3C
transceiver module.
3.
If the transceiver module vendor is identified as H3C but the issue persists, contact H3C
Support.
Failure to support digital diagnosis on a
transceiver module
Symptom
When you use the
display transceiver diagnosis interface
command to display the diagnostic
information of a transceiver module, the system displays a message that the transceiver module
does not support digital diagnosis.
<Sysname> display transceiver diagnosis interface ten-gigabitethernet 1/0/1
Is the vendor name H3C?
H3C transceiver module?
Replace it with an H3C
transceiver module
Replace it with an H3C
transceiver module
No
Yes
No
Yes
No
Yes
Yes
No
Resolved?
Contact the support
Non-H3C transceiver module
reported in system logs
End
Resolved?
