warranty
H2fl ow Controls, Inc., 3545 Silica Road, Unit F, Sylvania, OH 43560 U.S.A.
Tel: 888-635-0296 (Toll Free)
OR
(+1) 419-841-7774 (International) • Fax: 419-517-9900
For international sales and service, please visit our website: www.h2flow.net
Release 1.1 10/19 English
Defi nition
H2fl ow Controls, Inc., warrants the FlowVis® product for 3-years from its date of supply from H2fl ow Controls, Inc. or its
stocking Distributor. In the event that the product experiences a premature failure due to defective workmanship or materials,
H2fl ow will, at its discretion, replace either the failed component(s) or the complete FlowVis unit. H2fl ow shall not be
responsible for third-party labor or any consequential losses. Damage caused by improper installation, misuse or exposure to
excessive chemicals such as chlorine, will not be covered by this warranty.
Eligibility
This warranty extends to the original purchaser only or to the end-user client of an H2fl ow Controls Inc. authorized affi liate.
How to obtain service
To obtain service under the terms of this warranty, the customer is required to notify H2fl ow Controls Inc. before the expiration
of the warranty period and to return the item in accordance with H2fl ow Controls Inc’s product return policy. Any product
returned for warranty repair must be accompanied by a full fault report specifying the symptoms and the conditions under
which the fault occurs. Should H2fl ow Controls Inc. incur additional cost as a result of a failure to complete the appropriate
paperwork, an administrative charge may be levied.
Exclusions
This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate care.
H2fl ow Controls Inc. shall not be obligated to provide service under this warranty if:
a) damage has been caused by a failure to make a full and proper inspection of the product (as described by the
documentation enclosed with the product at the time of shipment) on initial receipt of the product following shipment;
b) damage has been caused by the attempts of individuals, other than H2fl ow Controls Inc. staff to repair or service the
product;
c) damage has been caused by the improper use of the product, including but not limited to, the installation of a FlowVis® unit
using a chlorination system as described on page 4 of this manual.
Charges
Under cover of this warranty, H2fl ow Controls Inc. will pay the carriage and insurance charges for the
shipment of defective product back to H2fl ow Controls Inc. and for its return to the client’s original site
of dispatch except when:
a) H2fl ow Controls Inc’s product return policy has not been followed.
b) product failure is caused by any of the exclusions described at paragraph 4 above, when the customer will be liable for the
full cost of the repair (parts and labor) plus all carriage and insurance costs to and from H2fl ow Controls Inc’s premises.
c) the product is damaged in transit and a contributory cause is inadequate packaging. It is the customer’s responsibility
to ensure that the packaging used to return equipment to H2fl ow Controls Inc. is the same, or has equivalent protective
qualities, to that used to ship the product to the customer in the fi rst instance. Any damage resulting from the use of
inadequate packaging will nullify H2fl ow Controls Inc’s obligations under this warranty.
Should the customer’s product be damaged in transit following a repair at H2fl ow Controls Inc’s site, a
full photographic record of the damage must be obtained (packaging and the product) to support any claim for recompense.
Failure to present this evidence may limit H2fl ow Controls Inc’s obligations under this warranty.
THIS WARRANTY IS GIVEN BY H2FLOW CONTROLS INC. IN LIEU OF ANY OTHER WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON INFRINGEMENT
OR FITNESS FOR A PARTICULAR PURPOSE. H2FLOW CONTROLS INC SHALL NOT BE LIABLE FOR ANY SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES. WE SPECIFICALLY DISCLAIM ANY AND
ALL WARRANTIES TO CUSTOMERS OF THE CUSTOMER. THE CUSTOMER’S SOLE REMEDY FOR ANY BREACH
OF WARRANTY IS THE REPAIR OR REPLACEMENT, AT H2FLOW CONTROLS INC’S DISCRETION, OF THE FAILED
PRODUCT.
IMPORTANT, PLEASE READ AND KEEP THIS DOCUMENT ON RECORD.
