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Troubleshooting
The Receiver Collar is not beeping
when setting up the Boundary Zone.
• The beep may be difficult to hear in a noisy environment.
• Install Test Light as explained in the “Test Light Instructions” section,
and use it to determine the location of Boundary Zone.
• Check that the Transmitter is set up according to directions and install a
new battery within 5 feet of the Transmitter.
The Receiver Collar is not beeping or
administering a Static Correction.
• Check that the Transmitter is plugged into a working 120-volt outlet,
turned on, the Power Light is on, and the Transmitter controls are set at
your desired settings.
• Check Receiver battery to make sure it is installed properly.
• When replacing the battery, do so within 5 feet of the Transmitter.
The Receiver Collar is beeping
everywhere.
• Check that the Transmitter is plugged into a working standard 120-volt
outlet, turned on, the Power Light is on, and the Transmitter controls are
set at your desired settings.
• Bring Receiver Collar within 5 feet of the Transmitter to reset.
The Receiver Collar is beeping inside
the house.
• Make sure the Transmitter is on and set up according to the directions.
• Ensure the entire house is within the Pet Area. The Transmitter may need
to be moved to adjust the Pet Area to include the entire house.
• If relocating the Transmitter, remove the Receiver Collar from your pet
before turning the Transmitter off.
The Boundary Zone seems to fluctuate.
• This is normal for the electro magnetic field of the Wireless System. The
field may be affected by surrounding “electronic noise,” which can cause it
to fluctuate up to 5%.
• Where the Receiver Collar activates is influenced by the speed and
orientation of the Receiver Collar as your pet enters the Boundary Zone.
The Receiver Collar activates in the
middle of the yard.
• The Receiver Collar activates when it loses the Transmitter signal. This
sometimes occurs if a large metal object is between the Receiver Collar
and Transmitter, if the orientation of the Receiver Collar changes near the
Boundary Zone, or if the surrounding “electronic noise” interferes with
the signal. If this continues to occur, consider relocating the Transmitter
and resetting the Pet Area.
The Receiver Collar is beeping but
my pet is not responding to the Static
Correction.
• Make sure the Static Correction Level is set at 2 or above.
• Test the Receiver Collar with the Test Light.
• If the Test Light fl ashes, check the fi t of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or
switch to the longer Contact Points.
• Increase the Static Correction Level.
• Repeat training steps to reinforce training.
My pet reacts strongly to the Static
Correction and has become fearful.
• Lower the Static Correction Level.
• Make sure you are in control of the situation when your pet receives his
first Static Corrections (have him on a leash attached to a separate, non-
metallic collar) and lead him into the Pet Area and praise him. If your pet
remains fearful, suspend training and start again the next day. Make sure to
end all training sessions on a positive note with lots of praise and play.
The Power Light is not on.
• Make sure the Transmitter On/Off Switch is on and the Power Adapter is
plugged into the Transmitter and a working standard 120-volt outlet.
I was setting up the Pet Area and after
I turned down the Boundary Control
Dial, the Receiver Collar would no
longer beep or correct.
• You may have turned the Boundary Control Dial down too quickly,
causing the Receiver Collar to go into power-fail mode. This is a safety
feature designed to protect your pet when power to the Transmitter goes
out. With the Receiver Collar within 5 feet of the Transmitter, turn the
Boundary Control Dial to “8” and reset the Boundary Zone, making sure
to turn the dial down slowly.
