24
Troubleshooting
Problem
Possible Cause / Solution
Opener
does not close and beeps
The Photo Eye may be obstructed, not properly aligned or installed,
check connection and alignment referring to pages 14 & 16.
Opener does not respond to Transmitter
- Refer page 21 to reprogram transmitter.
- Check Transmitter battery.
Opener stops before reaching full open / close
position
Travel Limit is not properly adjusted, check adjustment referring to
pages 17-19. Conduct Safety Reverse Test after ANY adjustment.
The door reverses unintentionally
- Make sure the Photo Eye Safety System is aligned and clear of
obstructions.
- Refer to page 4 to check the door balance
- Refer to page 17-19 to re-adjust Travel Limits and Travel Force.
The door reverses upon touching the floor and
the courtesy light flashes
Refer to page 17-19 to reset Travel Limits and Travel Force.
The Opener does not close the door and the
indicator on one of the Photo Eyes flashes
The Photo Eye Safety System is misaligned or obstructed, refer to
page16 for proper alignment.
The Opener is working properly but the courtesy
light does not turn on
Replace light bulb (A19 incandescent Max.100W).
The courtesy light does not turn off
Defective Logic Board.
The Opener hums as the Trolley hits the Trolley
Stop Bolt in open travel
1. Make sure the Trolley is towards the Trolley Stop Bolt.
2. Disconnect the Trolley by using the Emergency Release.
3. Close the door manually.
4. Relieve the chain/belt tension by loosening both the Shaft Linker
and the Flange Nut (see page 6-7).
5. Operate the Opener so the Trolley Shaft travels towards the door
(Trolley should be kept disconnected).
6. Refer to page 17 to decrease UP Limit.
7. Refer to page 6-7 to re-tighten the chain/belt until it is 1/4” (6mm)
above the base of rail (reference the figure shown on page 6).
8. Repeat the above steps if the Trolley still hits the Stop Bolt.
Schedule
Maintenance
Once a month
Door balance test, refer to page 4.
Safety reverse test, refer to page 20.
Twice a year
Check chain/belt tension ( refer to page 6 for adjustment if necessary).
Once a year
- Limit and Force adjustment may be necessary due to weather conditions.
Refer to pages 17-19 for adjustment. Conduct Safety Reverse Test after ANY
adjustments.
- Lubricate door rollers, bearings and hinges. The Opener is permanently
lubricated, DO NOT lubricate or grease the Opener, rail or door tracks.
Maintenance
