22
5 Trouble Shooting
Description of problem
What to do
Soot generation
My car produces (more)
soot since installing the
RaceChip
• First, please check whether your car produces (more) soot
in all 3 tuning stages (
EFFICIENCY, SPORT, RACE
) on the
RaceChip App. The information helps us to find the right
solution for you quickly.
• The RaceChip App is connected to our server and can
download settings specially for your car.
• This means that our Customer Service can update your
RaceChip’s settings and stop your car producing excess soot.
• Please contact our Customer Service. We can update
your RaceChip’s settings based on your description of the
problem
• You can update the settings of your RaceChip by going to
Settings on the App (
Search for updates for my car
)
The car does not start
The car’s ignition does not
work after installing the
RaceChip
• Something probably went wrong during the installation
procedure. Please follow the steps below to check that the
RaceChip is installed correctly.
• De-install the RaceChip wiring harness the point that you can
reconnect all the connections in your car as they were before
you started installing the RaceChip. (You can leave the wiring
harness in the engine bay; the important thing is that it is not
connected to the vehicle electrics). Lock the car and wait ca.
30 minutes before trying to start the engine again.
• If the car starts, you can re-install the RaceChip. Make sure
the ignition is switched off and wait at least 15 minutes
before disconnecting the sensors in the engine bay. After
installing the RaceChip, double check that all the connectors
are correctly and firmly fixed. Go through all the steps
described in
Installation
again. Finally, start the engine.
• If the car still does not start, please contact our Customer
Service (see
Contact
)
