24
5 Trouble Shooting
Description of problem
What to do
No connection
No pairing between
RaceChip App and
RaceChip possible
• Follow these steps one by one until the pairing is complete:
• Check that the car´s ignition is switched on.
• Check that the Bluetooth indicator on the Digital User
Interface is on If it is not, please contact our Customer
Service. The connection problem is probably caused by a
function or installation fault
• Check that the Bluetooth function on your smartphone is fully
activated
• Deactivate and then re-activate the Bluetooth connection
Check if RaceChip and your phone will pair now.
• Deactivate the Bluetooth connection and completely shut
down the RaceChip App (iOS: push the home button twice
and close the RaceChip App; Android: Open the task manager
and close the RaceChip App) Activate the Bluetooth
connection and open the RaceChip App again
• Go to your smartphone’s settings and view all discoverable
Bluetooth devices Select “
RaceChip
” to pair your smartphone
with the RaceChip In case no connection is established,
delete “
RaceChip
” from the list of discoverable Bluetooth
devices. Try pairing again.
• Re-start the installation dialogue of the RaceChip App. Make
sure you have entered the correct Bluetooth pin.
• Please contact our Customer Service if the issue still exists
