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Warranty – Terms and Conditions
Your 2-year warranty will be automatically registered for you.
If your Gtech eBike has a fault, don’t worry, we’re here to help.
Go to www.gtech.co.uk or call 01905 345 891 for assistance.
WHAT ISN’T COVERED SUMMARY
• The guarantee becomes effective at the date
of purchase (or the date of delivery if this is
later).
• You must provide proof of delivery/purchase
before any work can be carried out on the
eBike. Without this proof, any work carried
out will be chargeable. Please keep your
receipt or delivery note.
• All work will be carried out by Gtech or its
authorised agents.
• Any parts that are replaced will become the
property of Gtech.
• The repair or replacement of your eBike is
under guarantee and will not extend the
warranty period.
• The guarantee provides benefits which are
additional to and do not affect your statutory
rights as a consumer.
Gtech does not guarantee the repair or
replacement of the product as a result of:
• Normal wear and tear.
• Wear and tear of consumable items e.g. tyres,
inner tubes, brake pads and handlebar grips.
• Accidental damage, faults caused by negligent
use or care, misuse, neglect, careless operation
or riding of the eBike which is not in accordance
with the Gtech eBike operating manual.
• Use of the eBike for anything other than normal
domestic purpose.
• Use of parts and accessories, which are not
Gtech genuine components.
• Improper assembly, servicing or maintenance.
• If it is modified in any way.
• Repairs or alterations carried out by parties
other than Gtech or its authorised agents.
• Damage caused by overloading the eBike with
excessive weight.
• Damage caused when mounting or removing
accessories from the eBike.
• If you are in doubt as to what is covered by your
warranty, please call the Gtech Customer Care
Helpline on 01905 345 891.