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x
Malfunctions not resulting from the Equipment or from software installed in user
workstations for the purpose of use of the equipment.
Communication problems related to an unsuitable environment including:
o
Problems related to access and/or connection to the Internet such as interruptions by
access networks or malfunction of the line used by the subscriber or his correspondent
o
Transmission faults (for example poor geographical coverage by radio and TV
transmitters, interference or poor line quality)
o
Local network faults (wiring, servers, workstations) or the failure of the transmission
network (such as but not limited to interferences, fault or poor quality of the network)
o
Modification of the parameters of the cellular or broadcast network carried out after the
sale of the Product
x
Normal servicing (as defined in the user guide supplied with the equipment) as well as
malfunctioning due to servicing not being carried out. Servicing costs are in any event
always borne by the customer.
x
Malfunctions resulting from the usage of products, consumables or accessories not
compatible with the equipment.
C) Out of Guarantee Repairs
In the cases set forth in B) as well as after expiry of the guarantee period, the customer must
ask the Authorised SAGEMCOM Repair Centre for a cost estimation prior to work being carried
out.
In such cases, the repair and delivery costs will be invoiced to the customer.
The foregoing shall apply unless otherwise agreed in writing with the customer and only for the
United Kingdom and Ireland.
SAGEMCOM Helpdesk (from UK)
: 08 45 09 00 31 6
SAGEMCOM Helpdesk (from Ireland)
: 01 60 583 84
SAGEMCOM Helpdesk Email
14.2.
Terms and Conditions for other countries
If, despite our best efforts, your product presents any defects, you should refer to your retailer
and present the proof of purchase that they gave you on the day of purchase.
Should any malfunctioning arise, the retailer will advise you what to do.
For the warranty to apply, you should ensure that the product was used in accordance with the
instructions for use and the purpose for use, and that you have at your disposal the sales
invoice or receipt stating the date of purchase, the name of the retailer, the reference and the
serial number of the product.
No coverage shall be given under this warranty if the following conditions are applicable:
x
The required documents have been modified or altered in order to take advantage of the
warranty.
x
The manufacturing numbers, product brands or labels have been altered or made illegible.
x
Interventions on the product have been made by an unauthorized person.
x
The product has been subjected to abnormal or improper use.
x
The product has been damaged by external factors such as lightning, over-voltage,
moisture, accidental damage, improper care as well as all Acts of God.
This present warranty does not affect the consumer rights that you may have under the laws in
effect in your country.
Important:
Should you return the product to the after-sales department, please ensure that you return as
well all the elements and accessories originally supplied with the product.
