32 / EN
Washing Machine / User’s Manual
Problem
Cause
Solution
Programme time does not
countdown. (On models with
display) (*)
Timer may stop during water intake.
• Timer indicator will not countdown until the
product takes in adequate amount of water. The
product will wait until there is sufficient amount
of water to avoid poor washing results due to lack
of water. Timer indicator will resume countdown
after this.
Timer may stop during heating step.
• Timer indicator will not countdown until the
product reaches the selected temperature.
Timer may stop during spinning step.
• Automatic unbalanced load detection system is
activated due to the unbalanced distribution of the
laundry in the product.
Programme time does not
countdown. (*)
There is unbalanced load in the product.
• Automatic unbalanced load detection system is
activated due to the unbalanced distribution of the
laundry in the product.
Product does not switch to
spinning step. (*)
There is unbalanced load in the product.
• Automatic unbalanced load detection system is
activated due to the unbalanced distribution of the
laundry in the product.
The product will not spin if water is not drained
completely.
• Check the filter and the draining hose.
Excessive foam has occurred and automatic foam
absorption system has been activated due to too
much detergent usage.
• Use recommended amount of detergent.
Washing performance is poor:
Laundry turns gray. (**)
Insufficient amount of detergent has been used over a
long period of time.
• Use the recommended amount of detergent
appropriate for water hardness and the laundry.
Washing has been made at low temperatures for a
long time.
• Select the proper temperature for the laundry to
be washed.
Insufficient amount of detergent is used with hard
water.
• Using insufficient amount of detergent with hard
water causes the soil to stick on the cloth and
this turns the cloth into gray in time. It is difficult
to eliminate graying once it happens. Use the
recommended amount of detergent appropriate
for water hardness and the laundry.
Excessive amount of detergent is used.
• Use the recommended amount of detergent
appropriate for water hardness and the laundry.
Washing performance is poor:
Stains persist or the laundry is not
whitened. (**)
Insufficient amount of detergent is used.
• Use the recommended amount of detergent
appropriate for water hardness and the laundry.
Excessive laundry is loaded in.
• Do not load the product in excess. Load with
amounts recommended in the "Programme and
consumption table".
Wrong programme and temperature were selected.
• Select the proper programme and temperature for
the laundry to be washed.
Wrong type of detergent is used.
• Use original detergent appropriate for the product.
Excessive amount of detergent is used.
• Put the detergent in the correct compartment. Do
not mix the bleaching agent and the detergent
with each other.
Washing performance is poor: Oily
stains appeared on the laundry.
(**)
Regular drum cleaning is not applied.
• Clean the drum regularly. For this procedure,
please see "Cleaning the loading door and the
drum".
Washing performance is poor:
Clothes smell unpleasantly. (**)
Odours and bacteria layers are formed on the drum as
a result of continuous washing at lower temperatures
and/or in short programmes.
• Leave the detergent drawer as well as the loading
door of the product ajar after each washing.
Thus, a humid environment favorable for bacteria
cannot occur in the machine.
Colour of the clothes faded. (**)
Excessive laundry was loaded in.
• Do not load the product in excess.
Detergent in use is damp.
• Keep detergents closed in an environment free
of humidity and do not expose them to excessive
temperatures.
A higher temperature was selected.
• Select the proper programme and temperature
according to the type and soiling degree of the
laundry.
