31 / EN
Washing Machine / User’s Manual
5
Troubleshooting
Problem
Cause
Solution
Programs do not start after the
loading door is closed.
Start / Pause / Cancel button is not pressed.
• Press Start / Pause / Cancel button.
It may be difficult to close the loading door in case of
excessive loading.
• Reduce the amount of laundry and make sure
that the loading door is closed properly.
Programme cannot be started or
selected.
The product has switched to self protection mode
due to a supply problem (line voltage, water pressure,
etc.).
• Press and hold On/Off button for 3 seconds
to reset the product to factory settings. (See
"Cancelling the programme")
Water inside the product.
Some water has remained in the product due to the
quality control processes in the production.
• This is not a failure; water is not harmful to the
product.
The product does not take water
in.
Tap is turned off.
• Turn on the taps.
Water inlet hose is bent.
• Flatten the hose.
Water inlet filter is clogged.
• Clean the filter.
Loading door is not closed.
• Close the door.
The product does not drain water.
Water drain hose is clogged or twisted.
• Clean or flatten the hose.
Pump filter is clogged.
• Clean the pump filter.
Product vibrates or makes noise.
Product is standing unbalanced.
• Stable the product by adjusting the feet.
A hard substance has entered into the pump filter.
• Clean the pump filter.
Transportation safety bolts are not removed.
• Remove the transportation safety bolts.
Laundry quantity in the product is too little.
• Add more laundry to the product.
Excessive laundry is loaded in the product.
• Take out some of the laundry from the product
or distribute the load by hand to balance it
homogeneously in the product.
Product is leaning on a rigid item.
• Make sure that the product is not leaning on anything.
There is water leaking from the
bottom of the product.
Water drain hose is clogged or twisted.
• Clean or flatten the hose.
Pump filter is clogged.
• Clean the pump filter.
Product stopped shortly after the
programme started.
Machine has stopped temporarily due to low voltage.
• Product will resume running when the voltage
restores to the normal level.
Product directly drains the water
it takes in.
Draining hose is not at adequate height.
• Connect the water draining hose as described in
the user manual.
No water can be seen in the
product during washing.
Water is inside the invisible part of the product.
• This is not a failure.
Loading door cannot be opened.
Loading door lock is activated because of the water
level in the product.
• Drain the water by running the Pump or Spin
programme.
Product is heating up the water or it is at the spinning cycle.
• Wait until the programme completes.
Loading door may be stuck because of the pressure it
is subjected to.
• Grab the handle and push and pull the loading
door to release and open it.
If there is no power, loading door of the product will
not open.
• To open the loading door, open the pump filter
cap and pull down the emergency handle
positioned at the rear side of the said cap. See
"Loading door lock"
Washing takes longer than
specified in the user manual.(*)
Water pressure is low.
• Product waits until taking in adequate amount
of water to prevent poor washing quality due to
the decreased amount of water. Therefore, the
washing time extends.
Voltage is low.
• Washing time is prolonged to avoid poor washing
results when the supply voltage is low.
Input temperature of water is low.
• Required time to heat up the water extends
in cold seasons. Also, washing time can be
lengthened to avoid poor washing results.
Number of rinses and/or amount of rinse water have
increased.
• Product increases the amount of rinse water
when good rinsing is needed and adds an extra
rinsing step if necessary.
Excessive foam has occurred and automatic foam
absorption system has been activated due to too
much detergent usage.
• Use recommended amount of detergent.
