Does Grundig offer replacements?
This is a repair-only guarantee. On occasion, Grundig may, at its sole discretion, replace your
product with a new product instead of carrying out a repair. Where a replacement is offered,
this would normally be an identical model, but when this is not possible, a model of similar
specification will be provided. Grundig will cover the costs and arrange for the delivery of the
new product and for the return of the old product. Any costs related to disconnecting the faulty
product and installing the replacement product will not be borne by Grundig unless previously
agreed to in writing. The original warranty will continue to apply to the replacement product;
the new product will not come with a new warranty.
When will the repair take place?
Grundig authorised engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of Grundig but cannot be
guaranteed. Whilst engineers will endeavour to minimize inconvenience and to meet requests
for specific timed appointments, this cannot be guaranteed. Grundig will not be liable for delays
or if it is unable to carry out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Grundig authorised engineer that your
product is covered by this guarantee with a proof of purchase. Grundig reserves the right to
charge for the reasonable cost of any service call if:
You cannot provide evidence that your product is covered by this guarantee.
Where a service call has been made and the engineer finds that there is no fault with
your product.
That your product has not been installed or operated in accordance with the User
Instructions Booklet.
That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
For missed appointments.
Payment of these costs are due immediately upon Grundig providing you with an invoice. If
you fail to pay the costs for the service call in a timely manner, Grundig reserves the right to
terminate the guarantee.
If you are a resident of the United Kingdom, this guarantee will be governed by English law
and subject to the English Courts, save where you live in another part of the United Kingdom,
in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and
the Irish courts will have jurisdiction.
