18
Frequently Asked Questions
Question:
Can I convert my grill from LPG to NG?
Answer:
No, your gas grill is manufactured to exact
specifications and is certified for Liquid Propane (LPG)
or Natural Gas (NG) use only. For your safety,
conversion kits are not available. Any attempt to
c on v er t y o ur gr i l l wi l l v oi d y o ur wa r r an t y.
Question:
The Hose and Regulator supplied with my
grill does not fit the older LPG tank I've used for years.
Answer:
U.S. Government regulates gas appliances
and LP gas tanks. When regulations are changed the
LP gas tank fittings are altered to insure compliance.
If your LP gas tank does not fit the Hose and
Regulator supplied with your new grill, the tank is
outdated and must be replaced.
Note:
Effective April
1, 2002 all LP gas tanks sold must include an OPD
Overflow Protection Device. This internal device
prevents the LP gas tank from being overfilled. Tanks
without an OPD valve can not be refilled.
Question:
Are the serial and model numbers of my grill
listed somewhere for future reference?
Answer:
The model and serial numbers are listed on
a Silver Label placed on the Control Panel bottom
right-hand side. If your grill features a Side Burner, it
will have its own silver label and a model number
ending in SB. This is not the primary grill model
number or serial number needed for Product Warranty
Registration or for Customer Support purposes.
Question:
What causes grill parts to rust and what af
fect does it have on the grill materials.
Answer:
Rusting is a natural oxidation process and may
appear on cast-iron and steel parts. Rust will not affect short
term performance of your grill. Stainless steel grill parts will
not rust. However, weathering and extreme heat can cause
a stainless steel Lid to turn tan color. This is discoloration
and is not considered a m anufacturing defect.
Question:
My grill does not light properly. Why?
Answer:
Always light theBurner farthest from thefuel source
first. This draws gas across the Manifold helping prevent air
pockets which obstruct gas flow. Also check these causes:
Question:
Sometimes I hear a humming sound
coming from my Regulator. What causes this?
Answer:
The humming sound is gas flowing through
the Regulator. A low volume of sound is normal and will
not interfere with the operation of your grill. If the
humming sound is loud and excessive you need to purge
air from the gas line or reset the Regulator excess gas
flow device as described above.
Question:
How and when do I clean the interior
cooking components of my grill?
Cooking Grids:
Before initial use and as needed, wipe
Grids with a clean cloth and apply a thin coating of
cooking oil. For stubborn food residue use a degreaser
and fiber or brass cleaning brush.
Flame Tamers:
To reduce the chance of flare-ups,
Flame Tamers should be cleaned whenever food
or grease drippings accum ulate. Brush off
Flame Tamers with a fiber type brush and turn
over to allow the burner heat to burn off any
stuborn food residue. The Flame Tamers work
equally well on either side.
Turn all Control Knobs to the OFF position.
Turn off the LP gas tank valve.
Disconnect Regulator from LP gas tank.
Let unit stand for 5 minutes.
Reconnect Regulator to the LP gas tank.
Open Grill Lid or Side Burner Lid. Turn the
tank valve on slowly until 1/4 to 1/2 open.
Light the Burner farthest from fuel source by
turning its Control Knob to IGN then
pushing in the Control Knob.
Question:
My grill has a low flame and sometimes
will not light.
Why?
Answer:
You need to purge air from the gas line or reset
the Regulator excess gas flow device. Opening the tank
valve all the way or too quickly triggers the Regulators
safety device to shut down gas flow which prevents
excessive gas flow to your grill. Lighting the Burner
farthest from the fuel source every time will help eliminate
air pockets in the Manifold. Perform this procedure every
time a new LP tank is connected to grill:
Check LP gas supply. An empty LP gas tank weights
about 20 pounds. A full tank weighs about 40 pounds.
Check to insure all gas connections are secure.
Clean jet-fire ignitor with a soft bristle brush.
Re-position the Jet-fire ignitor.
Check that the end of each Burner Tube is
properly located over each Gas Valve Orifice.
There may be an obstruction in the gas line. To correct
this, remove LP gas Hose and Regulator or Natural Gas
fuel line from your grill. Do not smoke! Open gas supply
for one second to clear any obstruction from fuel line.
Close off gas supply at source and reconnect fuel line to
your grill.
If an obstruction is suspected in the Orifice or Gas
Valves, call the Customer Service Helpline.
WARNING!
Always wear protection gloves and
safety glasses when cleaning your grill.
WARNING!
Turn off the gas supply at the source
and disconnect the unit before servicing. To avoid
the possibility of burns, maintenance should be
done only when the grill is cool and off.
