Greyp G5, Руководство пользователя

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WARRANTY
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Drivetrain
The drivetrain includes the sprockets, shifting system, chain and wheels. The drivetrain units
are warranted for 24 months from the original date of purchase to be free from defects.
Normal wear and tear of the drivetrain, such as chain and sprocket wear, tire flats, bent
wheels, spokes, hubs, free hubs, bearings and worn tires are not covered. Warranty claims for
components are made in accordance with the component manufacturer’s guidelines. In the
event of a warranty claim requiring the components to be returned to Greyp Bikes d.o.o., the
customer is responsible for the removal and shipment to Greyp Bikes d.o.o. Greyp Bikes d.o.o.
pays for parts, in-house labor and return shipping.
How to file a claim
Greyp Bikes d.o.o. will not provide any warranty coverage unless claims are made in
compliance with all the Greyp Bikes d.o.o. Warranty Terms and Conditions and the proper
return procedure is followed. To request a warranty service, the Greyp Customer Service
Department needs to be contacted and the following information needs to be clearly provided:
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The sales receipt or other evidence of the date and place of purchase;
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Full name, contact details (including telephone number and email
address);
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VIN number of the bike;
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A description of the problem;
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Images or video evidence of the problem;
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Delivery of the product or the defective part, postage prepaid and carefully
packed and insured, to Greyp Bikes d.o.o. or an agreed retailer.
The product or defective part has to be delivered to Greyp Bikes d.o.o. or an agreed dealer
postage prepaid and carefully packed and insured. When the warranty service is completed,
any repaired or replacement product or parts will be returned to the customer postage prepaid.
Greyp Bikes d.o.o. reserves the right to inspect any defective components or products to
determine whether a repair or replacement is required.
Greyp Bikes d.o.o., Ljubljanska 7, 10431 Sveta Nedelja, Croatia