©April 2017
Call Toll free at (800) 269-7130
CIR-EL7000-G1 Revision 1.1
30
John C. Jensen
A non-defective product may be returned to
GREEN SERIES™
within thirty (30) days of the invoice or installation date for a refund of the
original purchase price, not including shipping fees, under the following conditions/fees:
1.
GREEN SERIES™
will refund the cost of equipment only. Customer is responsible for shipping and handling fees incurred
to and from the product(s) return.
2.
No refund will be granted for equipment which has been opened, used, or tampered with in any way which jeopardizes
GREEN SERIES™
ability to remarket or resell the product.
GREEN SERIES™
maintains full discretion in decisions regarding
product returns.
3.
Any non-defective returns are subject to a twenty-five percent (25%) restocking fee. This fee will be deducted from the
equipment purchase price refund less any shipping or handling charges.
To return a defective product, please contact the selling dealer or Green Series Customer Service Department for a Return Merchandise
Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for thirty (30) days from date of
issuance.
Returns will not be accepted without an RMA
. Manufacturer restrictions do apply. Any item missing the UPC on the original
packaging may not be returned.
Procedures for Obtaining Warranty Service
RMA (Return Merchandise Authorization) Policy:
The customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by
GREEN SERIES™
only. Any
shipping costs after the for-mentioned warranty lengths (starting from the original date of install) on any item returned for repair or
replacement is the customers’ responsibility. All returned parts and equipment must have an RMA number writte
n clearly on the outside of
the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No
package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for thirty (30) days from
the date of issue.
Should you have any problems with your equipment, please follow these procedures to obtain the service:
1.
If the equipment must be repaired, contact our Customer Care Department and a
Service Order Number
will be issued by Customer
Care for dispatch of an authorized technician.
2.
Upon receiving the technician service report,
GREEN SERIES™
will repair or replace your defective parts and will ship replacement
parts to the location specified (dependent on parts availability) via UPS.
3.
GREEN SERIES™
will pay for shipping to and from the customer only within the time allocated under the warranty time-line following
the original product installation date. Following this period all shipping fees for post warranty repairs are the sole responsibility of
the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to
pursue remuneration for such issues with their selected carrier.
After Warranty
–
Post Warranty Repair
For post warranty repair, the procedure is the same as outlined above for service and shipping. However, customer is responsible for shipping
charges both ways, labor, trip charges and the current price of part(s) needed to repair the product(s).
WARRANTY EXCLUSIONS
GREEN SERIES™
does not offer technical support for any product or parts installed by other manufacturers. Technical support should be
pursued through channels offered by the equipment’s individual technician
support.
GREEN SERIES™
accepts no liability for problems caused
by after-market hardware modifications or additions.
GREEN SERIES™
is not responsible for giving any technical support concerning the
installation or integration of any component the customer did not pay
GREEN SERIES™
to install.
GREEN SERIES™
is not responsible for loss of
time, even with hardware failure.
GREEN SERIES™
is not responsible for any loss of work (“down time”) caused by a product requiring service.
This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications.
It will also be null and void if there are indications of misuse and/or abuse.
GREEN SERIES™
has the option of voiding the warranty if anyone
other than a
GREEN SERIES™
authorized technician attempts to service the product.
GREEN SERIES™
will not warrant any problems arising
from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware or additional devices
added to complement any system/component bought at
GREEN SERIES™.
Under no circumstances will
GREEN SERIES™
be responsible for
any refund or remuneration exceeding the original purchase price of the product less any shipping fees.
GREEN SERIES™
will not be held
responsible for typographical errors on sales receipts, repair tickets, or on our websites.
GREEN SERIES™
makes every effort to ensure all
information on our websites, owner’s manuals, marketing and other published material
s is accurate.
➢
By using this product, I indicate that I understand and agree to the terms of this warranty.
