4.2 Troubleshooting Guide
The following guide lists som
e of t he most common probl ems that may be
encountered when operating the DURALABEL 4 TTP printer. If the printer still does
not function after all suggested solutions have been tried, please contact the Graphic
Products Customer Service Department for assistance.
Problem Solution
Poor print quality
Clean the thermal print head (4.3).
Adjust the print density and/or speed
setting.
Power indicator does not illuminate
Check the power cord; see whether it is
properly connected.
ON-LINE
indicator is off
Out of paper or out of ribbon.
Calibrate the sensitivity of gap sensor
(4.1.1).
ERR.
indicator is on
Ribbon cores are not properly installed
(Plastic ends of both cores must be on
right hand side)
Serial port baud rate setting is not correct.
Adjust setting under device manager or
printer driver.
Calibrate gap sensor (4.1.1).
Continuous feeding when printing
Calibrate the gap sensor (4.1.1).
Ribbon does not print onto tape.
Check to see if the ribbon is
loa ded
properly. The dull side of the ribbon
should face the tape or media (3.3).
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