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CHAPTER 5
TROUBLESHOOTING
Please check the following chart for a possible solution to the problem you
are experiencing, a minor adjustment may eliminate the problem.
Frequently Asked Questions
IP Camera Installation
Q: What username and password can I use for the first time to access
the IP Camera or after a factory default reset?
A:
default
User Name = root
default password = admin
default IP Address 192.168.1.100
Q: What should I do if I forget my username and password?
A:
Restore the factory default settings by pressing the
DEFAULT
button
until the ready LED is turned off. You can then access the IP Camera using
the default username and password.
Q: Does the IP Camera work with a firewall?
A:
Yes, but you will need to do port and local virtual IP forwarding in the
firewall setup.
30
Q: I cannot access the IP Camera from a web browser.
A1:
Please
use the command “Ping” (
Appendix A
) to check the connection,
if the response show “Request timed out,” it
may be caused by an
incorrect IP Address setting. Please refer to
Chapter
2.2 First time
configuring the IP Camera
to correct the possible problem.
A2:
Check the Ethernet LED around the IP camera. It should blink Green
and orange light. If not, check that both ends of the Ethernet cable are
connected.
A3:
Our
RJ-45 Cable is a crossover wire, this cable only can be connected
with Switch-Hub or connected with IP Camera and computer directly, If
you want to connect with a older Hub, please remember to use a
standard (straight-through) RJ-45 Cable.
A4:
Confirm that the virtual/local IP address or port which was used by the
camera (default = 80) have been forwarded to the camera. Please refer
to your gateway / router’s manual.
Q: Internet Explorer displays the following message: “Your current
security settings prohibit downloading ActiveX controls”.
A:
Restore the default IE security settings (Medium) or configure the
individual settings to allow downloading and scripts of signed ActiveX
controls. Refer to
Appendix B: Internet Explore Security Settings
for
more detail.
Q: There are no images available through the web browser?
A:
The ActiveX may be disabled. Please make sure ActiveX has been
enabled in the Internet Options menu. Please see
Appendix B: Internet
Explore Security Settings
to configure your Internet Explorer
.
Q: What can I do if I have more questions?
A:
To obtain the newest information and support for your IP Camera,
please visit our website at:
http://www.grand.com.tw
for additional FAQ’s
and troubleshooting tips.
