Grandstream Networks, Inc.
HT-502 User Manual
Page 27 of 31
Firmware 1.0.0.29
Last Updated: 01/2007
R
ESTORE
F
ACTORY
D
EFAULT
S
ETTING
WARNING!
Restoring the Factory Default Setting will DELETE all configuration information of the phone.
Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will
not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP
service provider.
FACTORY
RESET
There are three (3) methods for resetting your unit:
Reset Button
Reset default factory settings following these four (4) steps:
1. Unplug the Ethernet cable.
2. Locate a needle-sized hole on the back panel of the HT–502 unit next to the power
connection.
3. Insert a pin in this hole, and press for about 7 seconds.
4. Take out the pin. Factory unit settings are restored.
MAC Address
Reset default factory settings by changing the MAC Address:
1. Locate the MAC address of the device. It is the 12 digit HEX number on the bottom of the
unit.
2. Key in the MAC address. Use the following mapping:
0-9: 0-9
a. A: 22 (press the “2” key twice, “A” will show on the LCD)
b. B: 222
c. C: 2222
d. D: 33 (press the “3” key twice, “D” will show on the LCD)
e. E:
333
f. F: 3333
For example
: if the MAC address is 000
b
8200
e
395, it should be key in as “000
222
8200
333
395”.
NOTE:
If there are digits like “22” in the MAC, you need to type “2” then press “->” right arrow key to
move the cursor or wait for 4 seconds to continue to key in another “2”.
IVR Command
Reset default factory settings using the IVR Prompt (Table 5):
1. Dial “***” for voice prompt.
2. Enter “99” and wait for “reset” voice prompt.
3. Enter the MAC address (on bottom of unit)
4. Wait 15 seconds and device will automatically reboot and restore factory settings.