12
GrandCanyonGasLogs.com
TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
1. Pilot will not light
a Obstruction in pilot gas supply or
pilot gas-supply line is kinked
b. Inadequate gas pressure
c. Air in line
a. Clear out obstruction.
Replace pilot gas-supply line if
kinked
b. Have gas pressure checked by
installer or gas supplier
c. Air should clear; attempt to relight
2. Pilot will not stay lit
a. Loose wires
b. Low gas pressure
c. Faulty thermopile
d. Safety magnet wire not connected
on TH TP terminal
a. Check all wires are securely in
place
b. Check gas pressure
c. Check MV voltage
d. Connect safety magnet wire to
TH TP terminal
3. Pilot lights, but main
burner will not
a. Wire leads are not connected to
proper valve terminals
b. Defective valve
a. Make sure all wire leads are tight
and attached to proper terminals
(see wiring diagram section pg 4)
b. Check valve using service
instructions component check &
valve operator system
c. Replace valve
4. Burner system not burning
properly
a. Low flame/uneven flame
a. Check for low gas pressure;
should have operating pressures
of 5" w.c. for natural gas, 11" w.c.
for propane at manifold
5. Burner system shuts
down during operation
a. Glass doors closed, causing
excessive heat buildup
b. Thermopile is dirty or damaged
c. Heat shield not in place
a. Always run fireplace with
doors fully opened
b. See INSTALL (page 6-8)
c. Clean with brass brush and check
for Millivolt dropout. Replace if
Millivolt levels drop out.
Periodically inspect the pilot assembly and valve controls and maintain them free of obstruction or debris. If the pilot flame is
not blue with possibly yellow tips and does not impinge on the electrodes or if the pilot does not stay lit, contact a qualified
professional service technician to service the pilot system.
