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Page 20
Appendix: Troubleshooting Light Indicators
Issue: Red light continues to blink rapidly
Solution:
•
Verify antenna connection to device and assess antenna for damage.
•
Verify antenna is installed correctly on the interior glass.
•
Contact Customer Care to confirm network coverage availability.
Issue: Yellow light continues to blink rapidly
Solution:
•
Contact Customer Care to verify engine computer compatibility.
•
If incompatible, install a Universal device (U3500).
Issue: Green light continues to blink rapidly
Solution:
•
With the vehicle’s engine OFF, unplug the device for 3 minutes and check each item
below before reconnecting:
-
Disconnect the GPS Antenna wire and check the antenna wire and connector
for damage.
-
Reconnect the GPS antenna wire connector to the GPS port.
-
Reconnect device, start engine and keep the vehicle running or drive it for 10-
15 minutes.
