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Section 6
Troubleshooting Guide & Customer Service
If the problem is not resolved by the following troubleshooting steps, do
not attempt to repair the unit yourself. Contact
GoWISE USA
at
(855)
233‐9199 for
more information, Monday‐Friday, 9AM‐4PM Arizona Time.
If the Heat light does not illuminate and/or the exhaust fan is not
running, after plugging in the electrical cord:
•
The plug may be loose in the electrical outlet.
•
Check your circuit breaker. It may be inoperative.
If the induction cooktop suddenly stops heating during operation and shuts
down:
•
The overheating sensor detected an excessive high surface temperature and
caused it to automatically shut down. Heating empty cookware can cause
this.
•
The air inlet or exhaust fan is blocked and caused it to overheat.
•
The unit was accidently unplugged.
•
The fuse or circuit breaker has malfunctioned.
If the Heat light is on, but the fan is not running and the cookware is not
heating up:
•
The cookware is preventing operation because it is unsuitable (see Proper
Cookware Selection).
•
The pan needs to be centered on the ceramic plate.
If you are have any questions regarding your Induction Cooktop, please contact
GoWISE USA® Customer Service at 1-855-233-9199
