12
TROUBLE
SHOOTING W
ARRANTY AND
SERVICE
TROUBLE SHOOTING
In the unlikely event that you experience a problem with your device, please take a
couple of minutes to check these possible causes prior to contacting customer support.
WARRANTY & SERVICE
For Customer Service or Questions, Please call: 888-552-0033
www.gourmia.com
TROUBLESHOOTING
13
Problem: The kettle does not work or stops before coming to the boil.
Possible Causes:
•
Check that your kettle is properly connected.
•
The kettle has been switched on without water.
•
An accumulation of scale has caused the overheat cut-out to operate:
Solutions:
•
Allow the kettle to cool for at least 15 minutes and fill it with water.
•
Descale first if scale has accumulated.
•
Switch the kettle on. ·
Problem: The water tastes of plastic.
Possible Causes:
Generally, this happens when the kettle is new.
Solutions:
Discard the water from the first few boilings.
If the problem persists, fill the kettle to maximum and add two teaspoons of baking
soda. Bring to a boil and d
e
scale the water. Rinse the kettle thoroughly.
Problem: The kettle has been dropped, it leaks, or there is damage to the power
cord, plug, or base of the kettle.
Solutions:
•
Do not use the kettle. No attempt must be made to dismantle the kettle or its
safety devices.
•
If the supply cord is damaged, it must be replaced by the manufacturer, its
after-sales service centre or a similarly qualified person, in order to avoid any
danger.
•
Return your kettle to your local After-Sales Service Center; only they are
autho-rized to carry out repairs. See the guarantee conditions and list of
centers in the booklet supplied with your kettle. The type and serial number
are shown on the bottom of your kettle. This guarantee covers manufacturing
defects and domestic use only. Any breakage or damage resulting from failure
to comply with the instructions for use is not covered by the guarantee.
•
Reserves the right to modify the characteristics or components of its kettles at
any time in the interest of the consumer.
This Limited Warranty is for one full year from the date of purchase. It is
applicable to the original purchaser only and is not transferable to a third
party user. Repair or replacement of defective parts is solely at the seller’s
discretion. In the event that repair isn’t possible, the seller will replace the
product/part. If product repair/replacement won’t suffice, the seller has the
option of refunding the cash value of the product or component returned.
Product defects not covered under the Warranty provisions include normal
wear and damage incurred from use or accidental negligence, misuse of
instruction specifications or repair by unauthorized parties. The manufactur-
ing company is not liable for any incidental or consequential damages
incurred by such circumstances.
