GoPro HERO 7 BLACK, Руководство по установке и устранению неисправностей

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A
UDIO
QU
ALIT
Y
AUDIO INTERFERENCE
PROBLEM: Unexplained audio interference in videos.
POSSIBLE CAUSES:
Environmental noise
Digital video recorders or converters, external mics, or other external devices
HOW TO FIX IT:
Ask the customer when the interference is occurring.
• Do they have anything plugged into the camera like an external mic with the 3.5mm Mic Adaptor?
-
Disconnect any peripherals that use an adaptor and create a test recording in a room that does
not have a lot of audio equipment.
•
Where are they recording. Is there radio or networking equipment that could be interfering
with recording. Have they tested the camera in a different environment?
-
A great place to test a camera is in a car where electronic equipment is turned off and it’s
quiet outside.
•
If the customer does get better audio with everything unplugged and in another setting, suggest
that they re-connect the accessories one at a time to see if they can determine what was causing
the problem.
Ask if the customer is using headphones to listen to the audio.
• The camera’s microphones can pick up background noise if the recording space is quiet. The noise
is more noticeable when using headphones. Have the customer play back the video and listen to the
audio without headphones.
If these steps don’t solve the problem, direct the customer to GoPro Support to further investigate. If the
customer is unwilling, feel free to replace the customer’s camera per your retailer’s/store’s policy. If this
occurs a second time, direct them to GoPro Support.