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NOTES

Содержание HERO 7 BLACK

Страница 1: ...SETUP TROUBLESHOOTING GUIDE...

Страница 2: ...NOTES...

Страница 3: ...Water Spots Fogging Motion Blur in Photos Pixelation in Photos Videos Low Light Shooting Focus Problems AUDIO QUALITY Wind Noise Muffled Audio Audio Interference REMOTES Wi Fi Smart Remote Pairing Cha...

Страница 4: ...NOTES...

Страница 5: ...t 5V 2A Customers should check to make sure that their charger is compatible with their camera It takes about 2 hours to fully charge the battery with a wall auto charger and 4 hours with a computer U...

Страница 6: ...NOTES...

Страница 7: ...ng up with the camera s performance We recommend SanDisk Samsung Lexar and Sony memory cards cheaper does not always mean better For the current list of compatible SD cards visit gopro com microsdcard...

Страница 8: ...NOTES...

Страница 9: ...e SD card If the camera is a HERO7 Black remove and reinsert the battery 2 Press the Mode button to see if the camera responds look for blinking status lights beeps or a response from the camera s scr...

Страница 10: ...ny other devices or if they ve ever reformatted the card Recommend reformatting the SD card This will refresh the card to ensure the file structure is correct Warning Formatting the microSD card will...

Страница 11: ...to reset it by holding the Mode button for 10 seconds HERO7 Black users can also try removing and reinstalling the battery if the camera is still frozen Ask the customer if they have ever updated the...

Страница 12: ...NOTES...

Страница 13: ...Small fibers can compromise the waterproof effectiveness of the seal Pinch the backdoor closed before securing The Frame or SuperSuit latch This reduces stress on the latch and helps prevent cracks an...

Страница 14: ...NOTES...

Страница 15: ...ounts sit at room temperature for 24 hours to ensure they stick properly Not recommended for use on flexible surfaces like snowboards skis wakeboards etc as the mount may pop off ADHESIVE MOUNTS Curve...

Страница 16: ...NOTES...

Страница 17: ...at least 24 hours before use MOUNTING BUCKLES INCLUDED WITH ALL HERO7 CAMERAS When mounting slide the buckle into place until it clicks into place Lock it in using the mounting buckle plug Use the He...

Страница 18: ...NOTES...

Страница 19: ...user error Remind customers to review and follow the instructions carefully when sealing waterproof housings and doors Remind customers to clean housings and seals after each use to ensure that they...

Страница 20: ...NOTES...

Страница 21: ...s to fog it up then gently wipe with a soft cloth Repeat until clean GoPro does not recommend using a cleaning solution WARNING If you use a cleaning solution you run the risk of getting fluid into th...

Страница 22: ...NOTES...

Страница 23: ...Pro App a Smart Remote or voice control to capture the shot without touching the camera Recommend using Time Lapse or Burst mode at shorter intervals This can increase the shutter speed and make it ea...

Страница 24: ...NOTES...

Страница 25: ...ch the minimum resolution they set before shooting Export quality The customer may have chosen a low quality when exporting If the customer is customizing their export settings recommend they try a hi...

Страница 26: ...NOTES...

Страница 27: ...o both photos and videos Exposure Compensation Value EV Comp in camera should be adjusted to be 0 5 to 2 0 to brighten the image This applies to both photos and videos Frame Rate Settings for Video HE...

Страница 28: ...NOTES...

Страница 29: ...s any difference Ask the customer if the camera was exposed in any instances of impact Was it dropped crashed etc In a crash the customer may have caused damage to their lens causing it to be out of f...

Страница 30: ...NOTES...

Страница 31: ...Mics and select Wind Cameras exposed to wind speed under 100mph Suggest using The Frame or Supersuit to help muffle wind noise Cameras exposed to wind speed over 100mph Recommend using Supersuit in ex...

Страница 32: ...NOTES...

Страница 33: ...will sound more muffled than when it is not encased HOW TO FIX IT Recommend the customer try The Frame or Skeleton Backdoor WARNING The Frame and Skeleton Backdoor do not provide additional waterproof...

Страница 34: ...NOTES...

Страница 35: ...nment A great place to test a camera is in a car where electronic equipment is turned off and it s quiet outside If the customer does get better audio with everything unplugged and in another setting...

Страница 36: ...NOTES...

Страница 37: ...oard 3 Tap Preferences Connections Connect Device Smart Remote 4 Put the remote into pairing mode PUT THE REMOTE INTO PAIRING MODE 1 Power on the Smart Remote 2 Press and hold the Settings Tag button...

Страница 38: ...NOTES...

Страница 39: ...that came with the remote to connect it to a computer wall charger or auto charger that outputs 5V 1A Once plugged in the red LED on the remote will illuminate It turns off when the battery is fully c...

Страница 40: ...NOTES...

Страница 41: ...can use any 5V 1A up to 5V 2A wall charger or main computer USB port depending on what camera model they are using Ask about what is happening to the remote when they are trying to charge When chargin...

Страница 42: ...NOTES...

Страница 43: ...ard Tap Preferences Connections Connect Device GoPro App The camera will go into pairing mode Tap on the i icon in the top right corner to see your WiFi name and password GO BACK TO THE GOPRO APP You...

Страница 44: ...NOTES...

Страница 45: ...commended At least 4 GB RAM to play back lower resolution videos 1080p 30fps and lower For higher resolution videos 1080p 60fps and higher At least 3 0 to 3 7 GHz Ivy Bridge processors third generatio...

Страница 46: ...NOTES...

Страница 47: ...rate settings Be sure that your computer is running the latest version of its operating system Download and install the Quik desktop app from gopro com apps or use an SD card reader or adapter to copy...

Страница 48: ...NOTES...

Страница 49: ...GoPro be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts Because of possible user resealing error this product is not warrantie...

Страница 50: ...NOTES...

Страница 51: ...Return to Contents ADDITIONAL RESOURCES ADDITIONAL GOPRO RESOURCES GOPRO SUPPORT YOUTUBE TUTORIALS PRODUCT MANUALS gopro com support product manuals support gopro com help youtube com user GoProTutori...

Страница 52: ...NOTES...

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