Help and advice
Frequently asked questions
What you can do
In which direction should my satellite dish be
positioned?
Your satellite dish should be fitted on a south facing
wall in the direction of 28.2 ° east of south.
Can I connect more than one digital box to
my satellite dish?
Yes you can. You will need an LNB (the box on
your satellite dish) fitted that has more than one
connection. You will need two connections for this
Digital TV Recorder, so that you can record two
programmes at the same time.
Can I connect this Digital TV Recorder to my
normal roof aerial?
No. This box must be connected to a satellite dish for
it to work.
The Digital TV Recorder will not switch on.
What should I do?
Check the mains power cable and make sure it is
plugged into a suitable power outlet. Check that the
mains supply is switched On. Connect the power
cable to a different power outlet.
My Digital TV Recorder can’t find the
‘Network ID’ and ‘Transport ID’ what should
I do?
Make sure that your satellite dish is positioned
correctly, and check the cables and connections
again.
Why do I have to enter my postcode in the
first time set-up?
This makes sure that you receive programmes for
your local region.
How do I enter a space when entering the
postcode?
Your Digital TV Recorder will automatically enter the
space for you. Enter your full postcode using the
number buttons and then press the ‘OK’ button.
How do I do a first-time installation again?
You can do a first-time installation again using the
settings menu. See page 21 for more information.
I’m not getting a picture on the TV. What
should I do?
• Make sure that the Digital TV Recorder is On.
(Press the ‘STANDBY’ button.)
• Make sure that the HDMI or SCART cable is
firmly connected to the TV.
• Check the brightness level of the TV.
Can I receive high-definition programmes
with this Digital TV Recorder?
Yes. You can record and receive high-definition
programmes with your Digital TV Recorder.
Can I change the audio language for the
programme I am watching?
Yes. Some channels broadcast other audio
languages. Press the [AUDIO] button when you are
watching a programme to see if other languages are
available.
Do I have to retune my Digital TV Recorder
when digital switchover happens in my
region?
No. All freesat receivers do not have to be retuned as
it receives its signal from a satellite and not an aerial.
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