Golden Motor EPO-03HP, Руководство пользователя

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5 Return and Repairs
We offer a flexible 7 day return policy and are happy
to accept items back for a refund or exchange if the
items are damaged or faulty upon receipt or you
simply don't like what you've ordered. If a part is
missing or damaged, we will arrange exchange or
repair. If there are any issues upon receipt and
opening of the package:
Contact us before you make a return.
Goods must be returned within 7 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
The customer is responsible for meeting the return
postage costs. The customer is responsible for
ensuring that the goods arrive in good condition (we
recommend that return shipment be insured).
6 Warranty
How the warranty applies
As the makers, we warranty against possible
material or construction defects, provided the
following conditions are satisfied :

Proof of purchase. The warranty starts on
the date of purchase.

Only the first owner is entitled to the
warranty.

2 years for the frame, fork, all mechanical
and electrical parts, except normal wear and
tear items.

1 year for the battery up to 70% depth
of discharge from its original rated capacity.
This can be verified by the dealer where the
bike was purchased.
How the warranty does not apply

Inadequate maintenance.

Unauthorized alteration, modification or
misuse.

Damage through abuse, neglect or
accident.

Assembly in disregard of instructions in
this manual.

Repairs by persons other than Golden
Motor Authorized Dealers. (If you need local
repair and a Golden Motor dealer is not
nearby, contact us for assistance in
authorizing repair).

When the bicycle is used negligently or
has damage resulting from a traffic accident.

Normal wear and tear.

Poor maintenance or modifications that
no longer comply with regulations or original
specifications.

Damage due to external causes.

The bicycle is used for rental.

The battery pack is used incorrectly or
damaged. This also applies to improper
charging.

Compensatory costs arising from

damages or accidents, or cost incurred
by loss of the bicycle’s usage.
This warranty does not cover use for
commercial purposes.
How the warranty works

Original defective parts that are sent or
returned to the dealer for assessment will be
replaced by the same or equal value part.

Labor and transportation charges are not
included.