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Troubleshooting your Dehumidifier
Problem
Cause
Solution
Hot or cold air being produced
Normal operation
When the unit is in dehumidifying mode, it
absorbs humid air from room and freezes it to
reduce humidity. During the cold cycle, there
should be cold air coming out of the unit.
During the defrost cycle, hot air should be
coming out of the outlet grill.
Unit does not operate
Is the plug
properly inserted
in the socket?
Insert the plug into the socket and turn the
switch on.
Is the “Tank Full”
Indicator red?
The water tank is full, float displaced, or the
tank is not properly inserted. Empty the tank,
check the float, and make sure the tank is
properly inserted in the unit.
Front louvres do not open
Louvre motor is
blocked
Check if anything is blocking the louvre. Try to
move the louvres up and down gently while
the unit is off. If the above fails, return the
unit to our service centre.
Dehumidifier does not extract
water
Is the unit set to a
humidity level
lower than the
one in the room?
Set the humidity level on the humidistat
below current humidity reading.
Is the
temperature too
low for water
extraction to be
efficient?
Increase temperature in the room or
reposition the unit.
Is any intake grill
or discharge
blocked? Is the
unit too close to
the walls?
Remove any obstructions and restart the uni.
Ensure a distance of at least 20 cm between
the unit and walls.
Airflow seems weak
Is filter dirty or
clogged?
Please service the filters regularly as per
manual.
Unit is noisy during operation
Is the unit on
uneven surface?
Please place on flat horizontal surface. A
carpeted surface under the unit will also help
reduce the noise caused by vibrations from
the compressor.
Is the filter
clogged?
Please service the filters regularly as per user
manual.