Problem
Cause
Solution
The dehumidifier will not turn
on
The power is not connected
Insert plug into mains power
supply and turn unit on
The dehumidifier is not
extracting water
The water tank is full
Remove the water tank and
empty water
The water tank is not in its
correct position
Remove water tank and
replace it correct position
The air filter is clogged
Clean the air filter as per
instructions in user manual
The temperature or relative
humidity in the room is too
low
It is normal for the
dehumidifier not to operate in
low humidity or low
temperatures
The dehumidifier operates,
but reduces the relative
humidity in the room by small
amounts
The room which the
dehumidifier is operating in is
very large
Recommend using a
dehumidifier with a larger
capacity
There are too many sources
of humidity
Recommend using a
dehumidifier with a larger
capacity
The room has a large
amount of ventilation
Reduce the number of
ventilation sources (i.e. close
windows, doors, etc.
SUPPORT AND TECHNICAL ADVICE
North Shore City, Auckland, New Zealand
Monday
– Friday 8am-5pm
Phone: 0800 232 633
Website: www.goldair.co.nz
