3.2.7 Hibernation
When the system power cannot be turned on, that means Smartscooter® might have entered the
"Hibernation Mode" to reduce energy consumption and avoid damage to the built-in primary battery due
to over-discharge. The following conditions will cause the Gogoro Network® Battery fail to charge the
primary battery and make the system enters sleep mode:
●
When the battery level is too low (no bar on dashboard display), and the system is off for over 3
minutes.
●
When the system power is off and the Smartscooter® idles for too long (depends on current
battery level).
●
When Gogoro Network® Battery is taken out from the Smartscooter® for longer than 48 hours.
●
When the under seat compartment is not closed for longer than 48 hours.
When entering the "Hibernation Mode", the main system will be shut down and unable to power on or
respond to your operations. At this time, please use the following method to wake up the scooter:
●
Long press the
”Start button” for 3 seconds, until the
”Error” icon flashes for several
times, then the system is woken.
●
After the Smartscooter® is woken up, the system power can be turned on normally.
If the built-in primary battery is over-discharged and damaged due to the Gogoro Network®
Battery has not been swapped for more than 30 days, or out of the Smartscooter® for a long
time, or the seat has not been closed for a long time, it is the user's negligence and is not
covered by the warranty.
Any damage caused by improper disconnecting the primary battery connector by user, it is the
user's negligence and is not covered by the warranty.
Please use the following methods to avoid entering Hibernation Mode to reduce the chance of
built-in primary battery damage caused by over-discharge:
●
Always make sure that the Gogoro Network® Battery in your Smartscooter® is fully
charged, and make sure that the seat is closed every time you finish riding and leave. .
●
If you expect that you will not use your Smartscooter® for several days, please swap
the batteries with sufficiently charged ones.
●
Even if you do not use Smartscooter® frequently, please swap sufficiently charged
batteries at least once every 30 days. If you use the charging device, fully charge the
batteries at least once every 30 days.
●
Do not take the Gogoro Network® Battery out of the Smartscooter® for more than 48
hours. When using external battery charging equipment (such as GoCharger®), please
put the battery back in the Smartscooter® and then close the seat immediately.
If you suspend your Gogoro Network® subscription service hence your Gogoro Network®
Battery cannot be placed in the Smartscooter® for a long time, it is recommended that you ask
Gogoro authorized technicians to unplug the built-in primary battery connector to avoid
over-discharge and damage of the primary battery. Please contact the Gogoro service center
for details.
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