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PRO-Matrix88

11. FAQ

Q .Can every TV work with the HDMI matrix?

A

  

.

 

Basically, the answer is YES. But if your TV can not support 1080p, please refer the EDID 

LEARNING section to learn EDID from your TV.

Q What is EDID? Why do I need to learn EDID?

A

  

.

 

EDID contains the whole information of the display such as the resolution and audio setting 

which this display can support. Therefore, based on the EDID information, media player will pick 
up the most suitable resolution and audio setting to the display. In order to faithfully transmit the 
EDID information from display to the media player, learning EDID from display to this device is 
necessary.

Q What should I do to learn EDID for the matrix?

A

  

.

 

Due to the limitation of HDMI, the source device can only output one format of video and au-

dio. In other words, the source device cannot output 720p and 1080p video at the same time, or 
output stereo and surround sound at the same time. Therefore, you may need to manually setup 
each HDMI input for desirable audio/video output format. The mechanism of EDID Learning is to 
pick up the HDMI display with the lowest capability among the ones you would use for this input 
source. For example, if user would like to play the Input-2 upon output-2, output-3 and output-4, 
and only output-3 cannot support 1080p [support up to 720p only], please learn the EDID from 
the display connected to the output-3 at the Input-2 port. Of course, if outpt-3 would get the 
HDMI signals from every HDMI input, please learn EDID information from output3 to all four HDMI 
inputs. For more information about EDID Learning, please refer to EDID LEARNING section.

Q My TV can support 1080p, but why there is no audio?

A

  

.

 

Thefactory default EDID of this device is 1080p &2ch audio.However, there would be a prob-

lem after you change to use 1080p & 7.1ch if the TV cannot support 7.1ch audio. Please use the 
default EDID,1080p &2ch audio.

Q When I set an audio amplifier (AV receiver) between TV and the matrix to extract 7.1ch 

audio, but why there is still no audio?

A

  

.

 

Basically, the default EDID of the chosen input can support 7.1ch audio, but the problem is that 

the EDID of the amplifier still cannot match the default setting. Therefore, the best method is to 
learn EDID from the amplifier directly. Please refer to EDID LEARNING section and follow the steps 
to learn the EDID. When learning EDID from the amplifier, user just needs to connect the matrix 
and amplifier. Please don‘t connect HDMI cable between amplifier and TV when the EDID learning 

is proceeding.

Q When I play the same content upon multi-displays, why only the TV equipped with 

amplifier can have 7.1ch audio, and the others don‘t have 7.1ch audio even no stereo?

A

  

.

 

Due to the limitation of HDMI, the source only can choose one video and one audio format to 

play, which can be either 1080p and 7.1ch or 1080p and stereo audio. It means when the user sets 
the matrix at 1080p and 7.1ch, the source will only play the content under this format. Therefore 

if the TV cannot decode 7.1ch audio, there is definitely no audio.

23

Содержание PRO-Matrix88

Страница 1: ...PRO Matrix88 8x8 HDMI 2 0a Matrix 4K HDR Made in Taiwan User s Guide ...

Страница 2: ...eeds wherever you go Have fun with our products Please read this manual carefully before first use If you need more information about our products please visit www gofanco com For technical support please email us at support gofanco com For drivers manuals download please go to http www gofanco com download ...

Страница 3: ...his unit Do not attempt to service this unit yourself except where explained in this manual Provide proper ventilation and air circulation and do not use near water Keep objects that might damage the device and assure that the placement of this unit is on a stable surface Use only the power adapter and power cords and connection cables designed for this unit Do not use liquid or aerosol cleaners t...

Страница 4: ...s the most flexible and cost effective solution in the market to route high definition video sources plus multi channel up to 7 1 channel digital audio from any of the four HDMI sour ces to the remote displays at the same time The PRO Matrix88 supports HDR and true 4K2K video With the latest HDMI 2 0 video audio support the PRO Matrix88 is well suited for home theaters conference rooms or other si...

Страница 5: ...ote control RS 232 control Cloud control IR remote control Electro optical characteristics 25 Carrier frequency 38kHz HDMI connector Type A 19 pin female RJ 45 connector WE SS 8P8C with 2 LED indicators RS 232 connector DE 9 9 pin D sub female USB connector Type A 3 5mm connector System IR Receives IR commands from remote control Mechanical Housing Metal enclosure Dimensions L x D x H Model 440 x ...

Страница 6: ...ttons used to select the number of display channel LED display for output ports 5 Input Push Button 7 segment LED Front panel push buttons used to select the number of input source LED display for input channels 6 INPUT 1 8 HDMI inputs 7 OUTPUT 1 8 HDMI outputs 8 USB for software update only 9 Ethernet Ethernet control port 10 System IR Receiver Ext IR receiver 11 12V DC 12V DC power jack 12 RS 23...

Страница 7: ...lation 7 PRO Matrix88 as master 1 Connect all sources to HDMI Inputs on the 8x8 HDMI Matrix PRO Matrix88 2 Connect all displays to HDMI Outputs on the 8x8 HDMI Matrix PRO Matrix88 3 Connect the 12V 7 5A DC power supply to the 8x8 HDMI Matrix PRO Matrix88 ...

Страница 8: ...9 Operation Approach Button Function OFF Standby mode ON Power on the matrix switcher MUTE Turn off output s video and audio STATUS Preset output status SAVE Save current mapping mode PRESET Preset mapping mode DEFAULT EDID Begin default EDID selection LEARN EDID Begin EDID learning from one output CLEAR Clear the previous IR operation procedure TAKE Trigger the previous setting F1 Reserved F2 Res...

Страница 9: ...ey 5 to select the storage site 5 P 5 3 Press TAKE button Learn default EDID Default EDID Output Number 1 8 default EDID Input Number input 1 8 Take Ex Default EDID 2 Input 3 1 Press DEFAULT EDID button E d 2 Press number key 2 to select default EDID 2 2 d 3 Press number key 3 to select Input 3 2 3 4 Press TAKE button 0 F 0 success F fail Learn Output EDID Learn Output Number Output 1 8 Input Numb...

Страница 10: ...e input for each output Recall Mapping 1 Select the stored Mapping 1 16 2 Click Recall button to recall previous mapping which are saved Save Mapping 1 Select Mapping 1 16 2 Click Save button to save current mapping 1 I O Routing Button 1 Power ON Standby mode 2 Control SW via RS 232 3 COM Port Selection 4 I O Routing Button 5 EDID Button 6 Rename I O Button 7 Network Setting Default Reset Button ...

Страница 11: ... Learn EDID from Display to Input 1 Select output 2 Select designated Input 3 Click Apply button to learn from display EDID Load EDID File to Input 1 Click Load File button to select the EDID file 2 Select designated Input 3 Click Apply button to load EDID File View EDID 1 Select Input or HDMI output 2 Click View button to read and analyze the EDID 2 EDID Button ...

Страница 12: ...me the Inputs 2 Rename the Outputs Rename Mapping 1 Rename the Mappings 3 Rename I O Button 12 Read Button Get the auto EDID status from device View EDID 1 Select Input or HDMI output 2 Click View button to read and analyze the EDID ...

Страница 13: ...n After setting IP address please click Save button to save IP address Information MAC Read the device s MAC address information Save Button Save the IP address which is manually entered Read Button The default IP address is 192 168 1 111 Read the IP address from the device System Factory Reset To do factory default reset Firmware Version To get the F W version information 4 System Button 13 ...

Страница 14: ...cess Update from NET 1 Key in the Matrix s IP address which user wants to update firmware 2 Click Load file button to select the new firmware file 3 Click Start button to start the FW update process Note The PC matrix have to be in the same domain 5 Firmware Update Button 14 Cloud setting Association Code To get an association code The device can use this code to pair with cloud server Cloud Reset...

Страница 15: ... PRO Matrix88 15 ...

Страница 16: ...gofanco com download search for this product by its part PRO Matrix88 and click on Control Programs to download the software 4 Select the proper COM port from the drop down box then click the serial port icon on the upper left corner of the application box to connect to the Matrix when the icon turns green select the System tab 5 Select DHCP if your network has a DHCP server otherwise select Stati...

Страница 17: ...ciation Code Write down this code you ll need it to configure your intriCloud account later 7 Access your intriCloud account and log in to your account On the upper right corner click Add Device 8 Enter the Association code and click Apply for pairing with your Matrix ...

Страница 18: ... adding the device the device name will show on the upper right corner You can click the button to switch to device control 10 The intriCloud is ready for use 11 Drag and drop any Input to any Output to change viewing options ...

Страница 19: ... Amazon Echo Alexa control Connecting your intriCloud to Alexa Make sure your Echo device is linked to your Amazon account before continuing 1 Go to alexa amazon com Create an account or login using an existing ama zon account ...

Страница 20: ...yword Intri Cloud in Skills page and click Enable Then go to Settings next to Disable Skills to link it 3 Click Link Account and the IntriCloud sign in box will pop up Type in your Intri Cloud account and password to successfully link Intri Cloud and Amazon Alexa ...

Страница 21: ...Voice Commands Notes Input Output should be the name which displays in RS232 Rename page or Intri Cloud website Mapping page Command description open la la land into Intri Cloud list device show out what device connected to Intri Cloud select device select the device which you want to control play input on output adjust your display array play input on all play a HDMI source on all displays mute o...

Страница 22: ...lays are capable to play the HDMI signals normally There are TWO methods to do EDID Learning as below 1 IR Remote Control Please refer to the Operation Approach Method B IR Re mote Control Page 8 2 Software Control Please refer to the Operation Approach Method C Software Control through RS 232 port Page 10 There are seventeenembedded default EDID as below 1 Full HD 1080p 60 24bit 2D 2ch 2 Full HD ...

Страница 23: ...outpt 3 would get the HDMI signals from every HDMI input please learn EDID information from output3 to all four HDMI inputs For more information about EDID Learning please refer to EDID LEARNING section Q My TV can support 1080p but why there is no audio A Thefactory default EDID of this device is 1080p 2ch audio However there would be a prob lem after you change to use 1080p 7 1ch if the TV canno...

Страница 24: ...he unit or assume the risk of loss or damage in transit Under no circumstances will a unit be accepted without a return authorization number The warranty is in lieu of all other warranties expressed or implied including without limitations any other implied warranty or fitness or merchantability for any particular purpose all of which are expressly disclaimed Proof of sale may be required in order...

Страница 25: ... PRO Matrix88 25 ...

Страница 26: ... PRO Matrix88 26 ...

Страница 27: ...omitted on the user s guide The pictures on the user s guide are just for reference and there may be some slight differences with the actual products We reserve the rights to make changes without prior notice to a product or system described herein to improve reliability function or design Disclaimer ...

Страница 28: ...Thank you for choosing gofanco www gofanco com Dec 2018 Ver A Copyright by gofanco LLC All rights reserved ...

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