Warranty
Dear customers, as this warranty card is an important certificate to apply for our
maintenance service, please fill in the following form in coordination with the seller
and safe-keep it. Thank you!
Note: This form shall be sealed by the seller.
Applicable Products
The document applies to the products listed on the
Product Maintenance lnformation
(see below for further information). Other products or accessories (e.g. promotional
items, giveaways and additional accessories attached, etc.) are not included in this
warranty scope.
Warranty Period
The warranty period of products and accessories is implemented according to the
relevant Product Maintenance lnformation. The warranty period is calculated from the
day(purchase date) when the product is bought for the first time, And the purchase date
is considered as the date registered on the warranty card when buying the product.
Product
Information
Model Product Code Number
Name
Contact Number
Address
Customer
Information
Seller
Information
Note:
Name
Contact Number
Address
Date of Sale
If maintenance service is needed, you can directly contact the product distributor or
authorized service institutions. You can also contact the Godox after-sale service call
and we will offer you service. When applying for maintenance service, you should
provide valid warranty card. If you cannot provide valid warranty card, we may offer you
maintenance service once confirmed that the product or accessory is involved in the
maintenance scope, but that shall not be considered as our obligation.
The guarantee and service offered by this document are not applicable in the following
cases:
. The product or accessory has expired its warranty period;
. Breakage or
damage caused by inappropriate usage, maintenance or preservation, such as improper
packing, improper usage, improper plugging in/out external equipment, falling off or
squeezing by external force, contacting or exposing to the improper temperature,
solvent, acid, base, flooding and damp environments, etc;
. Breakage or damage
caused by non-authorized institution or staff in the process of installation, maintenance,
alternation, addition and detachment; . The original identifying information of product
or accessory is modified, alternated, or removed;
. No valid warranty card;
.
Breakage or damage caused by using illegally authorized, nonstandard or non-public
released software;
. Breakage or damage caused by force majeure or accident;
.
Breakage or damage that could not be attributed to the product itself.
Once met these
situations above, you should seek solutions from the related responsible parties and
Godox assumes no responsibility. The damage caused by parts, accessories and
software that beyond the warranty period or scope is not included in our maintenance
scope. The normal discoloration, abrasion and consumption are not the breakage within
the maintenance scope.
How to Get the Maintenance Service
Inapplicable Cases
Godox After-sale Service Call
0755-29609320-8062
Maintenance and Service Support Information
The warranty period and service types of products are implemented according to the
following
Product Maintenance Information:
Product
Type
Parts
Other Items
Name
Circuit Board
Battery
Electrical parts e.g.battery
charger, power cord, sync cable,
etc.
Flash tube, modeling lamp, lamp
body, lamp cover, lockingdevice,
package, etc.
Maintenance
Period(month)
12
3
12
No
Warranty Service
Type
Customer sends
the product to
designated site
Without warranty
Customer sends
the product to
designated site
Customer sends
the product to
designated site
