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Frequently Asked Questions
My yeti is not responding or is exhibiting odd behavior what should I do?
Try resetting the unit by holding the Units and Info button for 3 seconds to reset your
Yeti. Check your Yeti to see if the issue is resolved after the reset.
My new Yeti does not initially charge to 100%, it only charges to 95% what’s going
on?
Cycle the battery a few times and the issue should resolve itself as the yeti dials in its
charge parameters.
Are there faster ways to recharge my Yeti?
Yes, check out our full list of charging options at Goalzero.com. Here we have options
for fast charging as well as vehicle integration.
There is a new version of Firmware available and I want to update my Yeti how do I
do this?
Download the Goal Zero app from your favorite app store and follow the instructions
there for an update to your Yeti.
During the update process, my Yeti is stuck in a loop and keeps trying to update
over and over unsuccessfully. How do I fix this?
Try resetting the Yeti following the instructions from Q1 and restart the update
process. This should fix the issue.
What does the snowflake icon and the thermometer icon mean?
If your yeti displays the thermometer icon and a warning of HOT or COLD, this means
you are either approaching or have exceeded the temperature thresholds of the
Yeti. A warning of “cold” means you will need to warm the yeti in order to resume full
functionality while “hot” means you need to cool the unit.
have my Yeti connected to a charger but it is at 98% and not charging, what is going
on?
In order to get the most life out of your battery we make sure to not stress the battery
pack at the full state of charge. The battery will charge to 100% and then stop, self-
discharge over time to 98% before the charge will engage again. If you are wanting to
make sure your Yeti is completely topped off for upcoming use, unplugging and then
re-plugging in your input cable should reengage the input and start the charge again
My old Yeti accessory or charger is not working with my new Yeti X, should it be
working?
Some of the smaller power supplies and legacy chargers will not work with the new
Yeti X. For a full list of compatible charger and accessories for your product please vist
www.goalzero.com/accessories.
Can I use my 3rd party panels with my Yeti
Yes, you can, so long as you stay under 50V. If using multiple 3rd party panels, be
careful! Chaining 3rd party panels together can be dangerous if done in the wrong way.
For more information contact our customer service team via telephone at (888) 794-
6250, or via email at [email protected].
Can I chain multiple Goal Zero panels into a Yeti X?
Yes, our panels are designed to be safely chained together out of the box and eliminate
the risks associated with 3rd party panels.
My yeti is not responding or is exhibiting odd behavior what should I do?
Your Goal Zero Yeti uses custom designed Lithium Ion. Here are some basic facts about
Lithium Ion batteries:
1. . Lithium Ion batteries can store and release a lot of energy in a short period of time.
The batteries in your Goal Zero Yeti are in a protective enclosure with a sophisticated
battery management and protection system controlling its terminals to the outside
world.
2. . It is critical that your battery does not get wet as moisture and water can get into
the battery cells behind the protection circuitry and bypass that protection.
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