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Troubleshooting
ISSUE
CAUSE
SOLUTION
Griddle not working
Power supply
Check power source
Power switch has not been turned
on
Check griddle is correctly plugged
in and turned on
Plug/cord, set or external wiring is
damaged
Call for service
Internal wiring fault
Call for service
Indicator light is on, but griddle is
not heating up
Faulty elements
Call for service
Operation of thermostat
All thermostats are not turned on
Make sure thermostat is set
correctly and make sure dial is
not spinning on the thermostat,
giving the wrong reading
Faulty thermostat
Call for service
Indicator light is not on, but the
griddle
IS
heating up
Faulty indicator light
Call for service
Cooking surface is heating up
slowly
Carbon build up
Make sure that the plates are
kept clean and free from carbon
build up/debris
Thermostat setting
Make sure thermostat is set
correctly and make sure dial is
not spinning on the thermostat,
giving the wrong reading
Faulty elements
Call for service
Food sticking
Carbon build up
Make sure that plates are kept
clean and free from carbon build
up/debris
Not seasoned
Season grill, see Cleaning and
Operating Instructions
If problem persists and the assigned solution does not remedy the issue, please call Globe’s Service
Department at: 866-260-0522.
