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Troubleshooting
ISSUE
CAUSE
SOLUTION
Induction range not working
Power supply
Check power source
Power button has not been turned
‘ON’
Check that the unit is correctly
plugged in and turned ON
Suitable cookware is not being used
Check cookware compatibility. (Refer
to page 5 of this manual)
No cookware placed on unit
Place suitable cookware on unit.
Range will not activate normally until
contact with the proper cookware is
made.
After 2 minutes with no cookware
placed on the unit, the induction
range will power down completely.
Intake and exhaust vent clogged/dirty With the unit unplugged and cooled,
use a vacuum attachment to remove
dirt / debris from the intake and
exhaust vents.
Plug/cord damaged
Call for service
Cooking surface heats up slowly
Temperature set too low
Change temperature of range
HEAT set too low
Adjust the Heat/Wattage going to the
range.
Intake and exhaust vent clogged/dirty With the unit unplugged and cooled,
use a vacuum attachment to remove
dirt / debris from the intake and
exhaust vents.
Faulty elements
Call for service
Range beeps continuously
Pot/pan has been removed from
cooktop
Place pot/pan back on the cooktop.
Error Code Lockout
Error Code Lockout
Unplug the unit, wait five minutes,
and plug the unit back in. Use
normally.
If error lockout continues, call for
service.
ERROR CODE
CAUSE & SOLUTION
E01
The range has become too hot, most likely due to
blocked ventilation slots.
Clear vents, unplug, let range cool down before
restarting. If error message continues, contact an
authorized servicer.
E02
Overheat-protection was activated and the range
has switched off.
Remove cookware from the cooktop and let the
range cool down before restarting.
Additionally, check to see if the pan in use is
suitable for induction cooking.
E03
Temporary voltage overload.
Let the range cool down before restarting.
If problems persist and the assigned solution does not remedy the issue, please call Globe’s Service Department at:
866-260-0522
