Global Water
800-876-1172
•
globalw.com
- 5 -
III.
Trouble Shooting
There are no user serviceable parts inside this sensor
Issue: Sensor reading incorrectly
a.
Clean the sensor windows using a lint free cotton swab and rubbing
alcohol.
b.
Verify there are no air bubbles blocking the lenses.
c.
Check the sensor’s calibration, see appendix A.
Other issues
d.
Refer to the manual for proper set-up; check all connections and
batteries.
e.
Call us for tech support: 800-876-1172 or 916-638-3429 (many
problems can be solved over the phone). Fax: 916-638-3270 or Email:
[email protected].
f.
In the event that the equipment needs to be returned to the factory for
any reason, please call to obtain a RMA # (Return Material
Authorization). Do not return items without a RMA # displayed on the
outside of the package.
Clean and decontaminate the WQ730 when necessary.
Include a written statement describing the problems.
Send the package with shipping prepaid to Global Water’s factory
address. Insure the shipment, as the warranty does not cover damage
incurred during transit.
g.
When calling for tech support, please have as much of the following
information as possible;
1.
Model #.
2.
Unit serial number.
3.
P.O.# the equipment was purchased on.
4.
Global Water’s sales number or the invoice number.
5.
Repair instructions and/or specific problems relating to the
product.
