Section 7 Service and Warranty
7-2
7.2 Technical Services Department
When contacting our Technical Services Department, you will be served by highly knowledgeable representatives in an
efficient manner. If service is required at your location, a skilled technician or sales representive will be dispatched within
24 hours.
If you have questions that are not covered in this manual, please call the Global Surgical Technical Services Department
as listed below:
Toll Free Number:
1-800-861-3610
Technical Services Representatives:
1-636-861-3388
Fax
Number:
1-636-861-5284
Email:
The staffing hours for the Global Surgical Technical Services Department are Monday through Friday from 8:00 a.m. to
5:00 p.m. Central Standard Time.
Internet Access
The Global Surgical
Technical Services website has information about additional products and services and can be
reached online at: http://www.globalsurgical.com.
Service Information
In the event of any malfunction, you should immediately contact the Global Surgical Technical Services Department for as-
sistance. A
Customer Identification Number and Customer Order Number
will be needed when contacting the Techni-
cal Services Department. These numbers are printed on your invoice. To save time in the event service is needed, record
these numbers in the spaces provided in the front of this manual.
A
Return Material Authorization (RMA) number
must be obtained from the Global Surgica
l
Technical Services
Department prior to returning a product for repair. The following information must accompany all returned units:
1. Your name, address, and telephone number
2. The RMA number
3. A description of the problem
Ship or return the product to:
Global Surgical Corporation
3610 Tree Court Industrial Blvd.
St. Louis, MO 63122
Attention: Technical Services Department
