0
Symptoms and Cause and/or Corrective Actions
Tr
o
u
b
le
sh
o
o
ti
n
g
Types of Trouble and Their Solutions
2
3
1
If the T-1400 does not generate snow, review the following checklist.
Is the Snow generated very wet or light in volume? Always allow two minutes or so for the T-1400 to
come to full operation after an extended storage or for the first time operating.
f)
Remake another batch of your recipe solution, and check your water to solution ratio carefully.
g)
Make sure the clear tube is completely submerged in the solution.
h)
Contact customer service at (256) 229-5551
.
Technical Service or Purchasing Global Special Effects Liquid Solutions:
Use customer service at (256) 229-5551.
a)
When turned “ON”, is the Fan Operating? (Air is shooting out the nozzle of the T-1400)
Yes:
Move on to (b)
No:
Check the electric plug interface at the outlet connection, and make sure the remote connector
is connected to the main unit. Check to see if the power switch is “ON” on the main unit. A red LED
light should be illuminated on the back of the T-1400 when power is “ON”. Make sure that the
DMX settings meet your desired criteria (see the DMX section of this manual-the unit should
always be operating with settings between 880-899). Also, the LED light on the remote should be
illuminated (blinking) if the main power is “ON” and the DMX setting is in the 900s. A constant
light will illuminate on the remote if snow is being generated. If the lights are not illuminated, call
customer service at (256) 229-5551.
b)
Is the Pump Operating?
Yes:
If you feel the clear plastic tube vibrating, then the pump is operating.
Go to (c)
No:
Recheck the DMX settings per the DMX settings in the manual. The unit should always operate
and blow snow with settings between 880 and 899.
Contact customer service at (256) 229-5551.
c)
Check to see if the tube is fully submerged in solution and is not pinched. A hole in the hose
would require replacement. It sometimes takes up to 2 minutes for the self-priming pump to
saturate the nozzle sock with liquid.
d)
Set the Rotary Switch between 880 and 899 to prove that the unit operates.
e)
Create a new “Solution Mixture”, per the instructions, if the nozzle sock is saturated with liquid but
no snow is being made.
24 HOUR TECHNICAL SUPPORT: (256) 229-5551
