6 | Wireless e285 Quick Start Guide
STEP 4: CONFIGURE YOUR POS
To configure your POS, you need:
•
Your Merchantware credentials, including your:
– Merchantware name
– SiteID
– Key
•
The IP address of your device
STEP 5: TEST A TRANSACTION
To test you have correctly set up your POS with your device, run a test transaction.
•
If the test transaction successfully transfers to your device, cancel the test transaction and start running live
sales.
•
If the test transaction does not successfully transfer, contact our Support Team.
For more information about how to contact our Support Team, see the FAQs.
FAQs
My gateway connection tests failed. What do I do?
1. Check that your router or switch has a working internet connection.
2. Run the gateway connection tests again. If the tests fail, contact our Support Team or visit
help.globalpaymentsintegrated.com
My device isn’t receiving transaction requests from my POS. What do I do?
1. Check that your router has a working internet connection.
2. Check that your device is in range of your router.
3. Run the gateway connection tests again. If the tests fail, contact our Support Team or visit
help.globalpaymentsintegrated.com
My device won’t read contactless cards. What do I do?
If your device has a low battery level, it cannot accept contactless payments. To help prevent this from happening,
charge your device when it is not in use.
If your device still doesn’t read contactless cards, contact our Support Team or visit
help.globalpaymentsintegrated.com
.
How can I find out more information about my device?
For more information about your device, visit our Help Center at
help.globalpaymentsintegrated.com
and search for “e285.”
