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Looking up technical support

The e-mail address for @ctiveLink technical support is always close at hand in
your @ctiveLink unit.

To look up the technical support e-mail address

1

Display the Options menu as described on

.

2

Tap

About

to open the About @ctiveLink window, which gives you the

following information:

• E-mail address for technical support
• @ctiveLink application software version number
• Glenayre copyright

3

Tap

OK

to close the About @ctiveLink window.

Technical support

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Содержание @ctiveLink

Страница 1: ...rag the hand over the Contents page topics or a page number reference inside the guide When the hand changes to a pointing finger click to jump to the topic or page To go back to where you started cli...

Страница 2: ...zing module and handheld computer time 14 Reading the module indicator lights 14 Checking your network coverage status 15 Installing the two way applications 16 Launching the ctiveLink application 16...

Страница 3: ...age 36 Adding another address 37 Composing a message 38 Adding a canned message 39 Adding an attachment 40 Sending a message 42 Getting started with InfoBeam 43 Registering to use InfoBeam 43 Viewing...

Страница 4: ...eLink module in the handheld computer The diagram identifies ctiveLink features To get started with ctiveLink 1 Install AAA batteries into the module see page 8 and charge the ctiveLink module backup...

Страница 5: ...5 ctiveLink main screen ctiveButton Indicator lights ctiveLink module Handheld computer Module release button Module battery status Home icon Alert icon Network status...

Страница 6: ...2 Check your network coverage see page 15 Respond to message alerts see page 11 Interpret the alerts and indicator lights see pages11 14 and 15 Arranging for two way wireless service To arrange for tw...

Страница 7: ...computer stored messages are immediately and automatically transmitted When the module is resident in the handheld computer incoming and outgoing messages are immediately transmitted As the module tr...

Страница 8: ...s on the two door latches and pull the door towards you lifting it off the module 2 Put two AAA alkaline batteries into the battery compartment aligning the and symbols on the batteries with the symbo...

Страница 9: ...n the battery is charged turn the module off see page 29 4 Replace the two AAA batteries with two new batteries 5 Turn the module on The ctiveLink module is now ready to use When the module is in the...

Страница 10: ...puter and within the Full Service area page 15 outgoing messages are automatically transmitted to the wireless network and incoming messages are transmitted to the handheld computer When the module is...

Страница 11: ...When the module is out it stores incoming messages until you reinsert it The following alerts notify you that a message has arrived Alert In Out To clear the alert Sound Press the ctiveButton Flashin...

Страница 12: ...12 Installing the module 1 Remove the slot protector or another module that you have been using from the handheld...

Страница 13: ...ns automatically when the module is securely installed Note Wait until the handheld computer has completed its initialization before you insert the module for the first time If you get a fatal error m...

Страница 14: ...chronize module time and handheld computer time Tap No to maintain a different time in the module Reading the module indicator lights The module displays the red and green indicator lights described i...

Страница 15: ...d the network status message on the status bar at the top of the screen see page 5 To check your network coverage status with the module out of the handheld Press and hold the ctiveButton to display t...

Страница 16: ...t and receive information from the Internet about sports the stock market weather and more The InfoBeam application is automatically removed from the handheld computer when the ctiveLink module is rem...

Страница 17: ...17 ctiveLink also transfers any waiting outgoing messages to the module for transmission to the network Handheld computer home screen ctiveLink icon...

Страница 18: ...screen displays a battery icon that indicates the power status of the AAA batteries see page 5 The icon empties as battery power diminishes When the module is out of the handheld computer the battery...

Страница 19: ...ages waiting to be transmitted List of applications and number of associated messages Module out reminder Menu icon Home icon Keyboard Graffiti area ctiveLink main screen with module out Current scree...

Страница 20: ...ing times when you don t want to hear audible alerts for example during meetings or while you re sleeping You have a choice of sounds to play To change ctiveLink settings 1 Tap the ctiveLink icon on t...

Страница 21: ...message arrives Tap the down arrow beside Re beep Every to set the length of time between the tones that announce a new message Tap the down arrow beside Re beep to set the number of times the tone p...

Страница 22: ...es Display the Setup menu as described on page 20 Tap Information Services on the Setup menu to open the Information Services window Tap o in the Enabled column beside a listed information service to...

Страница 23: ...or deactivate quiet time Tap ON to set up a quiet time Tap the time icon beside Quiet Time Start to open a popup window and set the start time Tap and on the popup window to adjust the time Tap the ti...

Страница 24: ...Link module software version ctiveLink application software version Profile number assigned by Glenayre Current power level of the AAA and Ni Cad batteries To look up module information 1 Display the...

Страница 25: ...25 Options menu Module Information window...

Страница 26: ...tiveLink main screen shows how many messages the Outbox contains To delete all waiting messages 1 Display the Options menu as described on page 24 2 Tap Options on the menu bar 3 Tap Delete messages t...

Страница 27: ...the technical support e mail address 1 Display the Options menu as described on page 24 2 Tap About to open the About ctiveLink window which gives you the following information E mail address for tech...

Страница 28: ...the side of the module and pull the module out 2 Insert either another module or the slot protector into the Springboard slot Caution Do not remove the module when it is uploading or downloading ctiv...

Страница 29: ...eld computer it continues to receive and store messages as long as it is turned on and is in network range It s best to leave the module on unless You are in an environment where wireless messaging is...

Страница 30: ...ownload the complete BeamLink User Guide go to the ctiveLink website at www glenayre net ctiveLink click Support then click BeamLink User Guide Launching BeamLink Tap BeamLink on the ctiveLink main sc...

Страница 31: ...y the list of messages tap the folder icon at the top of the screen The screen gives you the number of unread messages To read a message Tap the message in the list to open it Tap a message to open it...

Страница 32: ...ly the Compose screen opens and you can type a message page 38 and add a canned message and attachments page 40 If you choose a canned message the Compose screen opens with your selected message in th...

Страница 33: ...essage 1 Tap Forward on an open message to open the Compose screen see page 38 2 Add an address in the To field see page 37 3 Add text and a canned message if you wish pages 38 to 40 4 Tap Send to for...

Страница 34: ...f the BeamLink screen to see a list of messages in the current folder Tap the down arrow to display a drop down list of message folder names Tap a folder name to display a list of saved messages in th...

Страница 35: ...3 Tap the dash beside a message you want to delete The dash changes to a checkmark Tap several dashes to delete several messages at a time 4 Tap the menu icon page 19 to open the Message menu then tap...

Страница 36: ...book To find an address Tap the address book icon to open the list of addresses Tap the Lookup field to place the cursor then type a name to look up Tap beside Lookup to change to Search then type a s...

Страница 37: ...list to select multiple addresses The addresses you select are automatically added to the To field on the Compose screen Type an address using the keyboard or Graffiti area Tap the dashes in left col...

Страница 38: ...ea or tap abc below the Compose screen to display a keyboard Tap the down arrow to open the list of canned messages Tap the message area to position the cursor there and write a message Tap a canned m...

Страница 39: ...age 1 Tap the down arrow on the Compose screen to open the canned message list 2 Tap a canned message to put it into the message area and close the canned message list Canned messages Canned message i...

Страница 40: ...st of types of attachments 3 Tap an attachment type Address Memo Pad Date Book To Do List to open a list from which you can select the item you want to attach If you are attaching more than one select...

Страница 41: ...41 Attachment icon Attachments drop down list...

Страница 42: ...42 Sending a message Sent messages are stored in the ctiveLink Outbox until they are sent to the ctiveLink module To send a message Tap Send on the Compose screen Tap Send to send a message...

Страница 43: ...to inform you that you must register at the ctiveLink website in order to use InfoBeam services 2 Enter www glenayre net ctiveLink in a web browser to go to the website 3 Follow instructions on the w...

Страница 44: ...s are organized into the following categories Menu item Services All All services Directories Yellow pages White pages City search services Money Stock Indexes co info services News News service Trave...

Страница 45: ...n menu Three screens of services icons make up the InfoBeam main menu To find a service Tap an icon on the InfoBeam main menu To view the next or previous InfoBeam menu screen Tap or Tap arrows to go...

Страница 46: ...messages are stored by your service provider What version of the Palm operating system do I need to use with the ctiveLink The Palm operating system must be version 3 1 or later How can I find out mor...

Страница 47: ...pen the ctiveLink Outbox to view waiting messages but you can see the number of waiting messages on the ctiveLink main screen Should I turn off the ctiveLink module before inserting it in the handheld...

Страница 48: ...n and can appear when you insert the module or launch the ctiveLink application Message titles appear in the black bar at the top of the message windows Popup alert What it means and what to do Low ba...

Страница 49: ...egistered application for these messages could not be found It was probably deleted Could not run the ctiveLink application Verify that the application is resident and press the ctiveButton ctiveLink...

Страница 50: ...ning Return ctiveLink to reseller Warning Cannot complete the operation Make sure that the ctiveLink is connected to the handheld computer and that ctiveLink power is on ctiveLink Error One of the mes...

Страница 51: ...mory may be too low Connect failed Out of memory Handheld computer memory may be low Delete some handheld applications and press the ctiveButton Connect failed Error value nnnn The connect action is e...

Страница 52: ...andheld applications Retrieve interrupted Canceled by user The user has canceled the retrieve action Retrieve failed No response from device The retrieve action stops after six tries to contact the mo...

Страница 53: ...Address nnnn Invalid pager number The pager number is invalid Verify the pager number Message number is invalid The reply message ID is invalid Send failed Out of memory Handheld computer memory is lo...

Страница 54: ...nts may impair intrinsic safety Warning To prevent ignition of a hazardous atmosphere batteries must only be changed in an area known to be nonhazardous The ctiveLink module is not designed manufactur...

Страница 55: ...sation dans des emplacements dangereux n cessitant un syst me s curit int gr e tel que dans l exploitation d installations nucl aires de syst mes de communications ou de navigation a rienne dans les s...

Страница 56: ...ibility for errors in this document omissions or their consequences The information is subject to change without notice Trademarks Glenayre the Glenayre logo Solutions for an ctive World the Solutions...

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