MSR JC-1290 series
User’s Manual
28
Troubleshooting
Q1. When 1290 USB plug-in the USB port, the operating system will require
to install the driver?
Ans: It needs to install the specialized driver of 1290 USB. After installation,
it will produce a virtual COM port in the administrator.
Q2: 1290 USB swipes with “Beep” sound, but the data can’t show up on the
screen.
Ans: Step 1. Confirm the 1290 driver installation properly.
Step 2. Confirm the testing program of RS232 or COM operating properly
and the opened COM port is correct.
Step 3. Confirm the Baud Rate of opening COM port is 9600.
Step 4. Confirm there is no application program using the COM port.
Step 5. If the “Beep” sound is long-short-short, it means the card reader
can’t read the data from the card. Please check the card status
in advance is available or change new card for testing.
Q3.1290 USB plug-in to USB port, there is no reaction.
Ans: A. Use other USB devices for testing the USB port is available or not.
B. If the USB port is ok, use new 1290 USB for testing the unit is available
or not. If not available, it means the 1290 USB is damaged.
Q4. The 1290 USB transmission speed?
Ans: Please note the USB communication Interface is 1.1 Version. The
transmission Baud Date of the virtual RS232 COM port is 9600bps-N-8-1.
Q5. Why 1290 RS232 needs to connect the 5V Power supply?
Ans: Because the PC Standard COM port doesn’t provide the output of power.
