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| TROUBLESHOOTING
CARE & MAINTENANCE |
11
troubleshooting
Having trouble with your EX-02 Next Gen Headset? These troubleshooting steps will show you the smoothest
path to resolving your issue. Be sure to perform troubleshooting before having your product serviced.
care & maintenance
This product has been designed with the highest concern for safety. However, any electrical device,
if used improperly, has the potential to cause harm. To help ensure risk-free operation please pay
attention to the guidelines below.
01
02
The PS3™ is unable find the headset.
• Make sure that your headset is in pairing mode (see page 4).
• If the headset has been paired with another Bluetooth® device before, the PS3™
will have trouble finding the headset. Either remove the headset from the paired
device or turn off the Bluetooth® functionality on the paired device.
• Turn off / remove any other active wireless devices in the vicinity (eg. router,
mouse, keyboard, DECT phones) to prevent signal interference.
The headset will not activate after being charged.
• To activate the headset, the battery needs to charge for at least 40 minutes. It is
highly recommended to fully charge the battery for the full 3 hours before use.
• The headset will only charge when the PS3™ is switched on.
No indication of charging is shown.
• Charging indication may be delayed for a few minutes if the headset has not been
used for a long time (more than a month) or if the battery is drained.
No sound can be heard from the headset.
• Make sure that your headset has been activated in Audio Device Settings and
that your volume is set correctly (refer to page 5).
• Make sure that the paired devices are within 30 Ft (9.15 metres) of each other.
• Make sure that the headset is turned on and fully charged.
• Check In-game settings.
For further assistance please contact our customer support team on our website:
www.gioteck.com
storage
It is best to store the headset in a
dry and dust free area. Do not store
in areas of extreme heat or cold,
and avoid direct sunlight or heat
sources such as a heater.
Never attempt to open
the headset; doing so will
void your warranty.
LITHIUM-ION BATTERIES:
Never attempt to replace
the Lithium-Ion battery. The
battery should only be removed
by skilled service personnel.
Never handle a damaged or
leaking Lithium-Ion battery.
If you come into contact with
a leaking battery, please take
the following actions:
Contact with eyes:
Do not rub,
flush with clean water & seek
medical attention immediately.
Contact with skin/clothes:
Clean infected area with water.
Contact your doctor immediately
if swelling or soreness occurs.
environment
Recycling is important and will
help to protect our environment
and reduce landfill waste.
Please help to conserve the
environment by recycling the
inner cardboard packaging
of this product.
This headset should NOT be
disposed of in normal household
waste. It should be disposed of
separately. Please take it to an
electrical waste collection point.
declaration
Gioteck hereby declares that this
headset is in compliance with the
essential requirements and other
provisions of Directive 1999/E/EC.
To view the full version of the
Declaration of Conformity please
go online to
doc.gioteck.com
