GB
14
7.
TROUBLESHOOTING
Fault
Possible causes
Cures and explanations
Indicator light does not come
on (hot water comes out)
Lamp not connected
Reconnect the lamp and thermostat.
Faulty lamp
Replace lamp
Indicator light does not come
on
(hot water does not come
out)
No current
Reinstate the mains power supply
Thermostat safety limiting device
tripped
Reset the thermostat. Call qualified personnel. See notes on “Safety
limiting device”
Indicator light always on
(with little hot water
available)
Drawing tap/s open
Check and close any hot water drawing taps even left partially open.
Leak in system hot water section
Have a qualified plumber check the plumbing system; a small leak can
activate the heating element often or continuously.
Indicator light always on
(hot water does not come
out)
Thermostat connectors not
correctly inserted in heating
element
Remove the thermostat and check the connectors (thermostat and
heating element). Call qualified personnel.
Heating element interrupted
Check electrical continuity and insulation and replace the heating
element if necessary. Call qualified personnel.
Indicator light goes off when
water heater is switched on
Element line overloaded or heating
element earthed causing tripping
of protection device
Disconnect any other electrical appliances or call qualified personnel to
replace the heating element
Electric heating element
noisy
Anomalous level of water
hardness.
Water causing scaling.
Scale on the heating element causes an uneven and violent heat
exchange in the places where it has come off. The definitive solution is
to install a water softener (A dispenser may not be sufficient).
Dripping from water safety
unit
Internal pressure greater than or
equal to 0.7 Mpa (7 bar). (Often
due to normal water expansion
during heating)
The system cannot “absorb” the water expansion in heating. To avoid
dripping install an expansion tank or connect the safety valve to a drain.
See the relevant section “Dripping from water safety unit” and
“Expansion tank”.
Water leaks
GENERAL NOTES
Leaks are generally seen at the bottom of the appliance.
Condensation
Dripping can occur if the water in the tank is cold. Always check for
leaks with the water hot.
Hot and cold water flexible
connectors
Check tightness and replace the gaskets.
Tighten down and check tightness
Leaks from heating element
Check tightness, replace gasket and tighten securely. Replace the
heating element if faulty.
CAUTION: All operations must be carried out with the appliance disconnected from the power mains.
DISPOSAL OF OBSOLETE ELECTRICAL AND ELECTRONIC APPLIANCES
(DIRECTIVE 2002/96/EC – WEEE)
This symbol indicates that the appliance must not be treated as domestic waste upon disposal.
Rather, it must be delivered to an authorized collection centre for the recycling of electrical and electronic
appliances.
Proper disposal of this appliance will avoid potential health hazards and adverse consequences for the
environment.
The recycling of materials helps to conserve natural resources.
For further information about the recycling of this appliance, please contact your municipal offices, your domestic
waste disposal service or the retailer/installer from whom the appliance was purchased.
The penalties for failure to comply with these disposal procedures are laid down in local legislation.
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