MDE-2597L Gilbarco® Security Module (GSM) PA0258XXXXXXX Installation and Service Instructions · January 2010
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Testing and Troubleshooting
Testing and Troubleshooting
Use the following troubleshooting procedure to verify the proper operation of the GSM and to
isolate and correct problems in processing debit card transactions.
Yes
Go to Step 3
Diagnostic
Code 3
Fatal
Diagnostic Code
DONE
Check Installation
Attempt Debit At CRIND
Device
Go To Step 2
STEP 1
Debit
Successful
DONE
STEP 2
Check GSM For Diagnostic Code
Request New Start-up
From Network
Attempt Debit At
CRIND Device
Debit
Unsuccessful
DONE
Debit
Successful
Go To Step 3
STEP 3
Cycle Power at GSM,
CRIND Device &
Console
Attempt Debit at CRIND
Device
Go To Step 4
Debit
Successful
STEP 4
Cold Start CRIND
Device
Attempt Debit At CRIND Device
Debit
Successful
DONE
REQUIRED ACTION
RESULT OF REQUIRED ACTION
No Diagnostic
Code; LED Blinks
Continuously
Fatal Diag
Code
Replace
GSM
Call Help Desk
No
Go to Step 3
Debit
Unsuccessful
Debit
Unsuccessful
Debit
Unsuccessful
Note: G-SITE systems may require initiating CRIND downloading from the Supervisor mode.
Attempt this step before cold starting any CRIND devices.
