GigaFast Ethernet Technical Support Department
Hours of Operation
Monday - Friday
9am - 5:30pm (Pacific Time)
Excluding Holidays
1(888) GFE-6788 / 1(888) 433-6788
GigaFast's Limited Warranty
Limited Warranty Statement: GigaFast Ethernet Solutions Inc. ("GFE") warrants its products to be free from defects in
workmanship and materials, under normal use and service, for the applicable warranty term. All GFE products carry a standard
limited warranty from the date of purchase from GFE or its Authorized Reseller. GFE may, at its own discretion, repair or replace
any product not operating as warranted with a similar or functionally equivalent product, during the applicable warranty term.
All products that are replaced become the property of GFE. Replacement products may be either new or reconditioned. Any
replaced or repaired product carries either a 30-day limited warranty or the remainder of the initial warranty, whichever is longer.
GFE is not responsible for any custom software or firmware, configuration information, or memory data of Customer contained
in, stored on, or integrated with any products returned to GFE pursuant to any warranty. Products returned to GFE should have
any customer-installed accessory or add-on components, such as expansion modules, removed prior to returning the product
for replacement. GFE is not responsible for these items if they are returned with the product.
Customers must contact GFE for a Return Material Authorization number prior to returning any product to GFE. Proof of
purchase may be required. Any product returned to GFE without a valid Return Material Authorization (RMA) number clearly
marked on the outside of the package will be returned to customer at customer’s expense. For warranty claims within North
America, please call our toll-free customer support number at (888) GFE-6788/(888) 433-6788. Customers are responsible for
all shipping charges from their facility to GFE. GFE is responsible for return shipping charges from GFE to customer.
WARRANTIES EXCLUSIVE: IF A GFE PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE
REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION, AT GFE’S OPTION. THE
FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
GFE NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. GFE
SHALL NOT BE
LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE
PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT,
IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED
ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND
THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD
.
LIMITATION OF LIABILITY: IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE),
SHALL GFE BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY
KIND, OR FOR LOSS OF REVENUE, LOSS OF BUSINESS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION
OF ITS PRODUCTS, EVEN IF GFE OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY
NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO
STATE. NOTHING IN THIS WARRANTY SHALL BE TAKEN TO AFFECT YOUR STATUTORY RIGHTS.
* GFE will provide warranty service for one year following discontinuance from the active GFE price list. Under the limited lifetime
warranty, internal and external power supplies, fans, and cables are covered by a standard one-year warranty from date of
purchase.
