Troubleshooting & Tips
23
Unable to connect to the Internet
● Check that the wireless Router is turned on
● Make sure that the Wi-Fi is switched on, go to ‘Settings’ on your device.
● If your Wi-Fi is protected by a password make sure that the correct
password has been entered.
● If you can not find a network move closer to your wireless router as you may
be too far away. Sometimes it helps to stand next to your Wi-Fi router until
connected and then you can move away.
● Check all of the above points on connecting to the internet.
● Insert a micro SD Card, there may not be enough memory on the Tablet.
● If you cannot set up your email make sure that you are typing in the correct
email address, remember that email addresses are case sensitive.
● Make sure that you choose the correct server when asked, you may have
to contact your service provider if you are unsure of this.
● If you can not send an email make sure that you are connected to the
internet, that you have a strong signal and that the email address is correct.
Cannot play Videos on the Internet
If you are having problems playing Videos, animated games on the internet:
● Make sure you are connected to the Internet.
● Select ‘Request Desktop Site’
(see page 12 for further information)
Factory Data Reset
This will restore your Tablet to the original factory settings. Go to Settings >
Backup & Reset > Factory Data Reset.
IMPORTANT:
Before performing a Factory Data Reset it is strongly
recommended to back up any data from your tablet’s internal memory,
as all such data will be lost. See page
21 for instru
ctions on how to
backup to your PC or a micro SD Card.
Problem setting up E-mails
Problem downloading from the internet
